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Job ref no.: PS/PTCS
Microware Limited

Part Time Customer Service Executive / IT Associate (7X24)

Microware Limited

Job Responsibilities:
  • To handle customer enquiries received via email, live chats, web base and phone in a rapid response environment
  • Ensure customer enquiries and feedback are attended to quickly (within SLA) and effectively resolve their queries with courtesy
  • Provide correct information to customers promptly using relevant systems and applications
  • Able to work on shift including weekends and public holidays with compensated leave
  • Assist in ad hoc projects assigned by management
  • Routinely report and present customer feedbacks and suggest service improvements in terms of products, systems and daily workflow
Job Requirements:
  • Diploma or above with 1 years customer service experience in any industry
  • Energetic, positive attitude and team player
  • Good presentation skill and customer-oriented with good communication skills is essential
  • Good spoken and written English and Cantonese
  • Independent, self-initiated and well-organized
  • Excellent service attitude with good interpersonal, communication and team skills
  • 7 X 24 Shift duty public holiday inclusive (Roster Basis, Flexible timeslot)
  • Working hour can up to 90 hours per month (HKD $70/hr)
  • Work Location: Kwun Tong 

We offer attractive remuneration package to the right candidate. Interested parties please send your full resume with present and expected salary by clicking Apply Now.

* Personal information collected will be used for recruitment purpose only

More job information
Job ref no. PS/PTCS (CT3110354-01#0215)
Salary
  • N/A
Job Function
Industry
Location
  • Kwun Tong
Employment Term
  • Part-time
Experience
  • 1 year - 3 years
Career Level
  • Entry level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip