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Job ref no.: CT3121656-01#0411
Dah Sing Financial Group

Part Time Customer Services Representative (Phone Banking - Credit Card)

Dah Sing Financial Group

Responsible for answering customer enquiries, handling customers’ instructions/ complaints. Delivers consistent quality and one-stop services to customers

Main Responsibilities:

  • Deliver efficient and quality customer service by handling of customer enquiries/instructions, aftersales support to credit card products
  • Achieve the service standard and objectives set by Management.
  • Service standard and objectives will be varied according to different product type and campaign.
  • Handle and follow up customer’s complaint.
  • Handle customer’s enquiry via different channels e.g. over phones, Internet, mail in andfax in.
  • Refer business to Telesales Team or other sales Comply with internal guidelines, legal and regulatory requirements when delivering job duties.
  • Perform routine clerical duties.

To meet the challenge, you should have the following qualifications and attributes:

  • Secondary education with minimum 3 year’s relevant services.

Please note that only shortlisted candidates will be notified.
 

More job information
Job ref no. CT3121656-01#0411
Salary
  • N/A
Job Function
Industry
Employment Term
  • Part-time
Experience
  • 3 years - 8 years
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE