Job ref no.: CT3116125-01#0123
Hong Kong Airport Services Ltd.

Passenger Services Officer (Baggage Section)

Hong Kong Airport Services Ltd.

Company Profile
  • 5-day week
  • Discretionary bonus
  • Insurance plan
  • Medical plan
  • Paid overtime


  • Assist passengers in reclaiming their baggage in customs hall
  • Maintain equipments and documents in proper location at all times
  • Record timing of arrival baggage in order to achieve the service standard
  • Trace lost items of passengers in airside and landside possible areas
  • Retag and / or dispatch baggage on the next available flight if passengers agree to depart by the earlier flight without baggage
  • Fill up form and create baggage irregularity file in world tracer system
  • Create file into world tracer system for all outstanding baggage
  • Record found items and store in office for further action
  • Clear unclaimed baggage from customs hall


  • Grade E / Level 2 or above with 5 subjects including English (syllabus B), Chinese Language & Mathematics at HKCEE / HKDSE or equivalent
  • Minimum 1 year relevant experience
  • Mature with good interpersonal skills, and be dedicated to provide high levels of customer service
  • Good command of both written & spoken English and Chinese, including Mandarin
  • Willing to work on shift & overtime 

Please send your application to People Manager, Hong Kong Airport Services Ltd., 4/F., Cathay Dragon House, 11 Tung Fai Road, Hong Kong International Airport, Lantau, Hong Kong or fax to 2928 3170 or email to

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Information provided by applicants will be used for recruitment-related purposes only and will be handled in strictly confidential. Applicants not being invited for an interview within 4 weeks may be considered their applications unsuccessful. All information regarding unsuccessful applicants will be deleted from our files within 6 months.

More job information
Job ref no. CT3116125-01#0123
  • N/A
Job Function
  • HK International Airport
Employment Term
  • Permanent
  • Full-time
  • 1 year - 6 years
Career Level
  • Non-management level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree