Job ref no.: CT3116125-01#0122
Hong Kong Airport Services Ltd.

Passenger Services Officer (Ticketing)

Hong Kong Airport Services Ltd.

Company Profile
  • 5-day week
  • Discretionary bonus
  • Insurance plan
  • Medical plan
  • Paid overtime


  • Responsible for all daily routine duties at Information Counter, such as ticket issuance for all customer airlines and reservation (including staff ticket for some customer airlines), flight disruption and protection handling, solving problem of electronic ticket, general enquiry from external and internal.
  • Responsible for compiling all customers airlines daily reports, namely sales report.
  • Handle complaint cases.


  • Grade E / Level 2 or above with 5 subjects including English (syllabus B), Chinese Language & Mathematics at HKCEE / HKDSE or equivalent.
  • Minimum 1 year relevant experience.
  • Capable of working independently and work under pressure.
  • With good communication skills and customer-oriented.
  • Good command of both written & spoken English and Chinese, including Mandarin.
  • Willing to work on shift & overtime.

Please send your application to People Manager, Hong Kong Airport Services Ltd., 4/F., Cathay Dragon House, 11 Tung Fai Road, Hong Kong International Airport, Lantau, Hong Kong or fax to 2928 3170 or email to

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Information provided by applicants will be used for recruitment-related purposes only and will be handled in strictly confidential. Applicants not being invited for an interview within 4 weeks may be considered their applications unsuccessful. All information regarding unsuccessful applicants will be deleted from our files within 6 months.

More job information
Job ref no. CT3116125-01#0122
  • N/A
Job Function
  • HK International Airport
Employment Term
  • Permanent
  • Full-time
  • 1 year - 6 years
Career Level
  • Non-management level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree