Posted on 2021-10-11

Patient Relations Assistant

The Hong Kong Anti-Cancer Society

Responsibilities:

  • To assist patients in obtaining services in JCCRC
  • To provide continuous support to patients and their families during their stay in JCCRC
  • To communicate with hospital social workers or other agencies about potential referrals
  • To handle JCCRC preadmission work, including the handling of enquiries, arranging family meetings, communicating with hospital social workers or agencies, etc.
  • To facilitate patients’ admission procedures, handle difficulties faced by patients
  • To assist in handling inquiries and complaints from patients/families, coordinate communication between patients/families and appropriate staff when needed
  • To assist in conducting client satisfaction survey and related data collection
  • To collect and compile service related statistics
  • To assist in promotion work of JCCRC
  • To participate in HKACS’s annual events
  • To perform any other duties as assigned
  • May require to work overtime & irregular hours

Requirement s :

  • Diploma with minimum 2 years’ working experience
  • Good command of written and spoken English and Chinese
  • Pleasant personality with good interpersonal skills

 Benefits:

  • 10% of total basic salary as contract-end gratuity
  • 12-18 days Annual Leave
  • Birthday Leave
  • Public Holidays
  • Maternity Leave
  • Paternity Leave
  • Compassionate Leave
  • Medical Benefit
  • MPF
  • On-job Training
  • Free Shuttle Bus Service
  • Free meal provided
  • Long Service Award
Successful candidates will be offered a renewable contract term appointment upon completion of contract with satisfactory performance. Interested parties,  MUST  download the application form at  www.hkacs.org.hk  and submit with full resume to the  Chief Executive Officer, The Hong Kong Anti-Cancer Society, 30 Nam Long Shan Road, Wong Chuk Hang, Hong Kong  or by email to  [our mailbox through Apply Now or  by fax to 3921 3822 .

 

(All personal information provided will be used for recruitment purpose only, candidates not being contacted within 3 months are deemed not suitable. Personal information of candidates will be destroyed after the recruitment process.)

 

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More job information
Salary
Job Function
Industry
Location
  • Southern District
Employment Term
  • Contract
  • Full-time
Experience
  • 2 years
Career Level
  • Entry level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
Benefits
  • 5-day week
  • Gratuity
  • Medical plan
  • Shuttle bus