Job ref no.: CT3116348-01#0204

Phone Banking - Customer Services Executive (18K - 24K + Shift Allowance), Immediate Start

TalentQuest HR Limited

  • 5-day week
  • Medical plan

Our client, a leading bank, is currently looking for a high caliber candidate to join their professional team.


  • Handle inbound enquiries and outbound follow up calls
  • Handle customer account related enquiries, e.g. account balance, charges, change of address via telephone
  • Attend to enquiry via email and handle client complaints when required
  • Provide dealing services: enter/amend/cancel order, check order status and history, quotes & news, executions issues & trade dispute, etc
  • Handle customer enquiries regarding settlement, dividend payment, IPO issues or refer the case to the relevant parties for resolution


  • Post secondary with over 2 years’ solid customer servicing experience or University graduate with minimum 1 years of relevant experience in the dealing firm or banking industry
  • Positive attitude, excellent customer servicing, cross-selling and problem solving skills
  • Good interpersonal and communication skills
  • Proficiency in Chinese or English and fair Putonghua
  • Proficient in MS Office & PC applications 
  • Related qualifications as Relevant Individual License/ SFO requirements
  • Less experience will be also considered as customer services assistant 
  • Willingness to work for 24 hours shift (overnight shift with shift allowance) 

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More job information
Job ref no. CT3116348-01#0204
  • N/A
Job Function
Employment Term
  • Full-time
  • 2 years - 5 years
Career Level
  • Entry level
  • N/A