Job ref no.: CT3123312-01#1786

Phone Officer (Banking Services , 5 day work)

Talent Pro Recruitment Company Limited

  • 5-day week
  • Medical plan


On behalf of our client, an international bank in Hong Kong. We are inviting applications for the position of Phone Officer



  • Delivers professional customer service through answering investments & e Banking enquires by phone and email for personal customers to achieve committed phone performance pledges 
  • Performs cross-team support in Customer Contact Centre to ensure the provision of premium phone banking services 
  • Handles customer complaints properly and performs necessary investigation 
  • Manages and report suspicious fraud cases, major incidents and customer feedback to respective internal counterparts timely and properly 
  • Ensures all activities are in compliance with the requirement of the Bank and regulatory authorities 



  • Diploma in related discipline or other relevant professional qualifications 
  • Relevant working experience in Customer Service and Complaint Handling ; with knowledge of banking products an advantage 
  • Strong customer service orientation, with good communication and problem solving skills 
  • Proficiency in both English and Chinese, with fluency in Putonghua an advantage 


Interested parties please click Apply Now to apply job.


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More job information
Job ref no. CT3123312-01#1786
Job Function
Employment Term
  • Permanent
  • Full-time
  • 1 year - 6 years
Career Level
  • Non-management level
  • F.5- F.7 or DSE
  • Diploma or equivalent