Job ref no.: CT3123312-01#1786

Phone Officer (Banking Services , 5 day work)

Talent Pro Recruitment Company Limited

Benefits
  • 5-day week
  • Medical plan

 

On behalf of our client, an international bank in Hong Kong. We are inviting applications for the position of Phone Officer

 

Responsibilities: 

  • Delivers professional customer service through answering investments & e Banking enquires by phone and email for personal customers to achieve committed phone performance pledges 
  • Performs cross-team support in Customer Contact Centre to ensure the provision of premium phone banking services 
  • Handles customer complaints properly and performs necessary investigation 
  • Manages and report suspicious fraud cases, major incidents and customer feedback to respective internal counterparts timely and properly 
  • Ensures all activities are in compliance with the requirement of the Bank and regulatory authorities 

 

Requirements: 

  • Diploma in related discipline or other relevant professional qualifications 
  • Relevant working experience in Customer Service and Complaint Handling ; with knowledge of banking products an advantage 
  • Strong customer service orientation, with good communication and problem solving skills 
  • Proficiency in both English and Chinese, with fluency in Putonghua an advantage 

 

Interested parties please click Apply Now to apply job.

 

Data collected will be used for recruitment purposes only. Candidates who are not being contacted within 2 weeks would consider their application unsuccessful. 

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

More job information
Job ref no. CT3123312-01#1786
Salary
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year - 6 years
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent