Job ref no.: 1800087R_1541660093 (CT3116946-01#0174)

Policy Servicing Administrator

AXA Hong Kong

  • 5-day week
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Flexible working hours
  • Insurance plan
  • Medical plan
  • Special / extra leave
  • … + 2 more

New Business Handling

  • Ensuring all documents have been recieved from major partners
  • Recording and updating log for NB
  • Download and submit documents for processing offshore (CancerCare)

All Physical Document Handling
  • Collect all documents and ensure they are correctly classified
  • Prepare documents for external scanning with 3rd party vendor

Customer Follow Up
  • Ensure documents are received from customers and they are up to standard
  • Issuing letters to customers for payment failures

Renewal Control
  • Prepare log for temporary staff and manage their time to ensure that all renewal packages are sent out in line with the internal and external (partner) expectations
  • Work team members to ensure that the number of temporary staff is sufficient for the new of renewals.

Customer Service Contact
  • Being the contact point and sharing the relevant information with customer service for renewal policies and any documentation that has been returned to AXA.

Access Control
  • Contact point for all internal staff systems access, ensuring everyone has the required access and applying for it, if not

  • Must be a hard worker who can work independantly and to a very high level of accuracy.
  • Native Cantonese speaker
  • Basic English
  • Confident in asking questions
  • 1-2 years of administration preferred but not required
  • New graduates welcome

More job information
Job ref no. 1800087R_1541660093 (CT3116946-01#0174)
Job Function
  • Wong Chuk Hang
Employment Term
  • Permanent
  • Full-time
  • 0 year
Career Level
  • Entry level
  • Asso. Deg or High Dip