Job ref no.: 180009AR_1555315759 (CT3118441-01#0165)
AXA Hong Kong

Pre-approval Officer

AXA Hong Kong

  • 5-day week

The jobholder will be responsible for formulating, executing and providing service to clients with effective and efficient implementation of medical service operations, specifically pre-approval, pre-certification and pre-notification cases, in order to sustain and enhance the company's image as a provider of high quality health care.


  • Handle precertification in an efficient, professional and timely manner
  • Maintain good relationship with provider and hospitals
  • Conduct case management on regular basis
  • Monitor provider performance (Check daily log from provider network)
  • Good communication and negotiation skills
  • Render professional opinion on medical aspects of cases
  • Review customer feedback and liaise with various parties for solutions


  • University degree in Nursing or other medical related field
  • At least 2-3 years medical services experience in pre-approval
  • Experience in customer service or insurance industries an advantage
  • Good command of both spoken and written English and Chinese, knowledge in Mandarin a plus
  • Energetic, detailed-oriented, good judgment and problem solving skills
  • Good leadership skills, able to multi-tasks, good interpersonal skills with a can-do attitude
  • Able to meet tight deadlines and work under pressure
  • Good working computer skills - word, excel, powerpoint

More job information
Job ref no. 180009AR_1555315759 (CT3118441-01#0165)
Job Function
  • Wong Chuk Hang
Employment Term
  • Temporary
  • Full-time
  • 0 year
Career Level
  • Entry level
  • Degree