Job ref no.: 1800018514 (CT3114814-01#0326)
Standard Chartered Bank

Premier Service Manager

Standard Chartered Bank

We are currently looking for Premier Service Manager.

Responsibilities:

  • Deliver excellent client service and advice to our Corporate (Corporate & Institutional Banking & Commercial Banking) clients in all interactions for their post transactional enquiries, complaints, and other service-related issues
  • Responsible for serving as designated contact person for clients and internal staff for advice, enquiries, complaints and any other service issues
  • Work as a Service Partner together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients
  • Build relationships and rapport with identified ‘premier’ clients at the transactional / operational level
  • Adhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures

Requirements:

  • Bachelor degree or above
  • Strong account/relationship management experience; preferably from corporate banking
  • Solid knowledge of market products
  • Strong interpersonal skills and communication with fluent Cantonese, Mandarin and English
  • Proven organization skills and attention to details

Apply Now to join the Bank for those with big career ambitions.

More job information
Job ref no. 1800018514 (CT3114814-01#0326)
Salary
  • 35,000 - 45,000 / month
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
    N/A
Career Level
  • Senior management level
Education
  • Degree
  • Master's degree