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Posted on 2022-08-19
Aspire Lifestyles (HK) Limited

Premium Customer Service Officer (5 days/week, 7x24)

Aspire Lifestyles (HK) Limited

We Offer:

  • Excellent MNC exposure and On-the-job Training
  • 5 days per week, contracted hours are based on shift pattern, varying hours may be necessary on a week-by- week basis.
  • Attractive Remuneration Package: Group Medical Benefits, Overtime Pay, Shift Allowances, Staff Activities, Double Pay + Performance Bonus, etc.

Your Role as a Lifestyle Concierge/ Premium Customer Service Officer:

  • Be expected to build sound knowledge of any customers during interactions, to ensure a personalized interaction and ultimately to stablish a credible rapport
  • Strive to leave the customer with a positive customer experience after every contact
  • Provide innovative and resourceful solutions and recommendations to all types of requests
  • Able to consult and advise customers to assess travel needs and provide accurate and timely information regarding requests.
  • Able to be highly resourceful, solution-oriented show a strong investigative nature
  • Be actively seeking for the latest and most updated information relative to lifestyle needs and trends to be able to support the lifestyle needs of affluent customers.
  • Have a detailed understanding of client’s brand promise, and uses program benefits and privileges to better fulfill customer requests.
  • As a brand ambassador for our clients, represents clients’ brands in a professional manner that builds their market profile.
  • Seek to provide the best possible customer experience.

Ideal Candidate Profile:

  • Diploma in Mass Communication, Business Studies, Tourism or other relevant fields
  • 2+ years of customer service experience in any industry.
  • Experience in the Concierge/ Tourism/ Travel/ Travel Agency industry is an added advantage.
  • Omni channel work experience is preferred – phone, email and chat
  • Firsthand city knowledge of local events and ability to spot trends nationwide
  • Experience working directly with international contacts for the fulfillment of reservations
  • Proven experience working with affluent customers
  • Strong communication and customer service skills
  • Excellent oral and written English
  • Immediate availability is highly preferred

 

Interested candidates are invited to apply online with a comprehensive resume. We apologize that we will only respond to shortlisted candidates.

Interested candidates are invited to email your detailed resume and expected salary by clicking Apply Now We will offer competitive package to the right candidate. We are an equal opportunity employer. We value a diversified workplace and applications are welcome from all qualified candidates.


 

More job information
Salary
Benefits
  • 5-day week
  • 13-month pay
  • Birthday leave
  • Competitive pay
  • Discretionary bonus
  • Insurance plan
  • Medical plan
  • Paid overtime
  • Year-end bonus
Job Function
Location
  • Quarry Bay
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 0 year - 3 years
Career Level
  • Non-management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
Require to Travel
  • No travel