Posted on 2021-10-11

Prime Finance Production Management - Application Support Engineer

JPMorgan Chase Bank, N.A.

This position is for an application support associate that will be tasked to demonstrate technical and operational expertise to the APAC Prime Finance businesses of JP Morgan. This role requires working closely with both Technology and Business partners to ensure the timely analysis and resolution of issues raised on a day to day basis. The Prime Finance business covers a range of activities including locates management, inventory management, borrow/return optimization, synthetic prime, client reporting and other Prime Brokerage functions with the help of several integrated applications.

This role is part of the Prime Finance Production Management team. The technology suite underpinning the businesses is complex and requires strong technical skills to successfully support the proprietary technology. The key success criteria is: day-to-day support of trading desk, daily application releases, management of crisis events, and compliance with the Risk and Controls.

The position entails the following responsibilities:

  • Provide day-to-day technical/operational support to maintain stability for the Front/Middle Office applications.
  • Support applications for end-to-end trade lifecycle including locates, trade booking, synthetic trade booking etc.
  • Establish working relationships with other members of the Production Management team within region, other regions and across the wider organization as appropriate.
  • Work with Application Development (AD) teams to implement identify fixes to improve stability, reduce operational risk, and reduce manual tasks and 'touches to production'.
  • Help in defining capacity and resiliency requirement metrics and failover/BCP capabilities in partnership with business and AD to improve reliability, stability and capacity management.
  • Help monitor and improve monitoring of the trading application suite and proactively fix potential issues.
  • Develop strong partnerships and communication channels with the businesses, AD, and other team members.
  • Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners. Ensure detailed Post Mortem reviews with AD partners and log follow up actions in ServiceNow for Problem Management.
  • Engage with project teams through the SDLC of new applications to ensure successful onboarding into Production.
  • Participate in weekend activities such as disaster recovery testing and application releases.

Technical skills, knowledge and experience

  • 4 years experience in production support in the financial services industry
  • stock borrow/loan and synthetic prime brokerage product knowledge
  • Very strong analytical and problem solving skills
  • Very strong experience in supporting Trade booking platforms
  • Excellent knowledge of SQL and stored procedures (experience with Sybase and Oracle databases)
  • Excellent knowledge of UNIX (experience with Linux essential)
  • Strong software and business systems design, analysis, development and support skills required
  • Strong working knowledge of ITRS monitoring system
  • Strong Perl and Shell scripting skills
  • Strong knowledge of networking, connectivity and low latency trading

General skills/competencies:

  • Excellent interpersonal relationship / teamwork skills
  • Excellent communication skills (verbal and written) in English, providing clear problem descriptions
  • Proven complex problem solving/management skills and a strong eye for detail
  • Proactive individual showing eagerness to learn and a strong sense of ownership
  • Ability to handle competing tasks in an ordered manner, prioritizing to ensure business deliverables are met even under stressful situations
  • Exhibit leadership behavior which supports business and technology goals through creative thinking and strong problem management

Formal Qualifications:

Must possess at least a Bachelor's degree in Engineering, Computer Science, Information Technology or Technology equivalent.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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More job information
Job Function
Employment Term
  • Permanent
  • Full-time
  • 4 years
Career Level
  • Non-management level
  • Degree