Job ref no.: 0000C8BQ (CT3113706-01#1373)

Process Engineering Manager - Business Banking


Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued. 

Through Business Banking our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to-end solutions designed to help small and large businesses reach their potential.

We are currently seeking a high caliber professional to join our team as Process Engineering Manager.

In this role, you will

The Commercial Banking Process Engineering team is an integral part of the Commercial Banking Chief Operating Office and is responsible for delivering Commercial Banking's process improvement objectives in line with the Global Commercial Banking Strategic Business Outlook.  The team support end to end reviews of processes alongside defining and implementing improvements and delivering automation solutions such as robotics so that Commercial Banking can provide a market leading service to our customers. The team has a high degree of exposure to Senior Management at a Global, Regional and Country level and works collectively with them to identify and resolve business problems and maximize business opportunities.

  • Responsible for mapping processes end to end, including client touch points, processing including activities completed by HSBC Operations, Services and Technology, Products, Functions and data storage
  • Designs, implements and delivers improvement programs or projects to reengineer processes where required, and deliver business performance improvement
  • Accountable to complete initiatives to improve processing efficiencies which may involve managing re-engineering initiatives, work flow management and automation enhancement
  • Continuously drives capability build of the Process Engineering Practice, through organizing and hosting community events, sharing relevant articles, studies, ideas, ensuring regular development and sharing of case studies
  • Participates in the delivery of process improvement initiatives in accordance with HSBC methodologies and in line with industry best practice
  • Applies financial acumen to provide analysis of metrics and measures to quantify the impact of improvement initiatives and prepare a business case quantifying the impact and benefits of process automation
  • Acts as a role model to foster a culture of continuous improvement and disseminate best practice process engineering practices across the wider Commercial Banking team
  • Fosters adoption of relevant tools, frameworks and methodologies thus driving a common high performance approach

To be successful in this role, you should meet the following requirements​

  • Good knowledge and experience of process mapping, process design and process reengineering
  • Good knowledge of Commercial banking business model, the customer proposition, the channels and operations and the key financial performance drivers
  • Experience or exposure to Commercial Banking operations advantageous
  • Proven experience of designing and embedding operational process improvements
  • Analytical background and proven ability in analytical rigor an advantage
  • Industry recognized technical certifications such as Six Sigma green or black belt preferred but not essential
  • Demonstrable experience in workshop facilitation and stakeholder management at all levels of the organisation

For further details and application information please visit our career site, search under reference number 0000C8BQ

You’ll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited

More job information
Job ref no. 0000C8BQ (CT3113706-01#1373)
  • N/A
Job Function
Employment Term
  • Full-time
  • 2 years - 4 years
Career Level
  • Middle management level
  • Degree