Posted on 2022-08-03
China Construction Bank (Asia) Corporation Limited

Process Planning & Management Professional (I)

China Construction Bank (Asia) Corporation Limited

Main Responsibilities

  • Assist business stakeholders / branches to prepare User Requirements documents together with business analysis on the feasibility of the initiatives
  • Design business operation flows in a cost-effective manner and with appropriate control measures to meet internal/external compliance requirements and minimize operational risks
  • Establish detailed/ Review User Acceptance Test plans and test scripts / procedures; provide testing support
  • Prepare/ Review procedural write-up, documentations, system operation guidelines and business supporting tools (e.g. customer forms, samples sales scripts etc.) and draft procedures manuals
  • Arrange process change deployment by preparing/ reviewing Operational Circular, obtaining approval, delivering user briefing and supporting post-launch health checking as well as post-implementation review.
  • Conduct user training on process related areas before major product/system roll out, and maintain qualified trainer accreditation from Human Resources
  • Provide production supports including but not limited to answering post-launch user enquiries when necessary, investigation and assistance in solution formulation for process or system related incident/customer complaint
  • Participate in product and/or process innovative projects
  • Lead a team to complete assigned tasks

Requirements

  • Degree holder or above in Business Administration / Finance / Computer Engineering and other related disciplines
  • Minimum 2 years relevant experience in banking or financial industry
  • Hands-on experience in business analysis / operations and methodology in financial institution / banking operations in either front or back office / UAT and system support
  • Knowledge of Commercial Banking Products and/or eChannels, and related regulatory requirements is an advantage
  • Proficiency in both written and spoken English and Chinese (including Mandarin)
  • Experience in procedural manual writing, Agile approach is an advantage
  • Meticulous at work, good analytical and logical thinking skills with strong PC knowledge
  • Good negotiation, communication and interpersonal skills
  • Customer-oriented and willing to work overtime

Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.

All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.