Job ref no.: CT3117495-01#0003

Process Specialist

Cognizant Technology Solutions Hong Kong Limited

Company Profile
Benefits
  • 5-day week
  • Dental plan
  • Medical plan

Job Descriptions:

  • Work closely with internal Sales and Account Management teams as well as external clients, including small businesses and agencies to assist with operational tasks.
  • Be challenged with having to balance the day-to day service/support of customers, while also identifying innovative ways to solve problems upstream identify gaps in processes.
  • Be comfortable understanding social media campaigns and supporting bugs and invoicing, have an appetite for research and gathering data insights and the ability to use that to evolve client advertising platforms, a high level of comfort working with cross functional partners, and a strong analytical mindset.
  • Have a passion for business success, strong attention to detail, analytical problem-solving abilities, and keen eyes for operational inefficiencies.

Requirements:

  • BA/BS degree or equivalent experience
  • 1 to 3 years working in a service/customer service/sales organization
  • Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience
  • Demonstrated capability to create world-class customer experiences with each and every interaction
  • Fluent in English & Cantonese both Witten & Oral, Fluency in Mandarin will be a PLUS

Interested party please send your full resume with current and expected salary to [via CTgoodjobs Apply Now ].

More job information
Job ref no. CT3117495-01#0003
Salary
  • N/A
Job Function
Industry
Location
  • Quarry Bay
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year - 3 years
Career Level
  • Non-management level
Education
  • Degree