Job ref no.: CT3115487-01#0115
Hang Seng Bank Limited

Product Development and Customer Analytics Officer (6 months)

Hang Seng Bank Limited

Consumer Assets – Secured Loans

As one of the Hong Kong's leading mortgage banks, we help smooth the path to home ownership for customers by offering innovative, timely and comprehensive mortgage products and services that allow homebuyers at all levels to fulfill their home-buying dreams.  Our services are delivered through a comprehensive range of service channels, including branches, mobile direct sales, e-channels and customer hotlines.

Should you join our Secured Loans business, you will work closely with our professional, innovative and committed staff to develop and enhance secured loan products to meet the changing needs of customers in a dynamic market environment and to deliver premium services to our customers.

We are currently seeking a high caliber professional to join our department as Product Development and Customer Analytics Officer (6 months).


Principal responsibilities

  • Assist in product development / enhancement projects and monitoring the progress of business plans
  • Liaise with various internal and external counterparts on new product launch, promotions and system enhancements
  • Conduct analysis to identify business trends / customer preference, develop customer centric products, strategies and innovative ideas to position the Bank as a pioneer in secured lending business
  • Assist to launch sales program and perform sales and program tracking



  • University degree in a related discipline
  • Minimum of one year’s banking experience, with exposure to secured lending business an advantage
  • Strong self-motivation and creativity, with the ability to work independently
  • Good communication, interpersonal and analytical skills
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes


All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3115487-01#0115
  • N/A
Job Function
Employment Term
  • Temporary
  • Full-time
  • 1 year - 20 years or above
Career Level
  • Entry level
  • Degree