Job ref no.: CTS-06481

Product Officer (Technical Support / eLearning)


  • 5-day week
  • Discretionary bonus
  • Medical plan

The successful candidate will be responsible for school IT application testing and providing technical support on product setup, testing, and product demo according to marketing and service delivery activities.
The candidate will help to carry out systematic technical testing and user acceptance tests on newly developed products to evaluate and ensure the functionalities and user experience in the final stage of new service launch. He/she will take responsibility for the role of product support from preparing customer demo materials, pre-testing, on-site product technical setup in various marketing events and sales activities. He will also take part in technical IT admin training to customers if necessary.

Job Requirements:

  • Prepare and standardize pre-sales demo kits of various products to facilitate different types of sales and marketing events
  • Plan the logistics of product setup, testing, prepare demo script and execute product demos to end customers
  • Prepare test cases and carry out new product evaluations of various new products
  • Prepare technical training material and carry out IT admin training to customer

Job Requirements:

  • Higher Diploma / University Degree in Information Technology, Computer Science, Telecommunications or Engineering related disciplines preferred
  • Working experience in technical support is preferred
  • Sound knowledge in Wi-Fi network, Linux/Unix, networking and application testing
  • Systematic, well-organized and detail-oriented
  • A good team player with excellent interpersonal skills
  • Good command of written and spoken English and Chinese
  • Fresh graduate will also be considered


If you have the desire for an exciting and rewarding career, please send us your resume immediately, quoting the reference number, your present and expected salary to or Fax: (852) 2962 5395

For more information on other job opportunities of PCCW, please visit our website at

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer personal data policies (, a copy of which will be provided immediately upon request.

More job information
Job ref no. CTS-06481 (CT3115164-01#0319)
  • N/A
Job Function
Employment Term
  • Full-time
  • 0 year - 5 years
Career Level
  • Non-management level
  • Asso. Deg or High Dip
  • Degree