Working as an integral member of the FIS Insurance Client Services teams, the Service Desk Analyst will be the initial point of contact for our customers who are seeking technical and functional support with the Prophet suite of applications, which is the FIS Insurance solution for Risk Management.
The Service Desk Analyst will be responsible for assessing and analysing the nature of each customer query and working with the wider team to provide appropriate technical solutions. FIS Insurance (formerly SunGard iWorks) Prophet has a worldwide base of over 950 life insurance, banking and other financial services customers who depend on Prophet for their business-critical actuarial calculations. Prophet consists of a suite of software solutions which provide actuarial modelling functionality for use in the life, general, health and pensions lines of business. The FIS Insurance team provides application support, product development and consulting services to Prophet customers worldwide.
What you will be doing:
What you bring:
System training will be provided
With a 50-year history rooted in the financial services industry, FIS? is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500R Index.
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FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here and here
For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
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