Job ref no.: CT3114386-01#5344

Professional Services Representative

Interactive Brokers LLC



Our employees are part of a dynamic, multinational, fast-paced, results-oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools.

[i] Figures as of January 1, 2018. Information on the company can be found

As a liaison to Interactive Brokers’ professional clients, the candidate will be responsible for providing unparalleled service to IBKR's existing and prospective clients including banks, hedge funds, financial advisors, and introducing brokers. Our aim is to build and maintain long-term client relationships while providing a seamless onboarding experience as we continue expanding our global product and service offerings.


  • Troubleshoot and resolve technical, account, and trade-related queries via telephone, ticket, and live chat
  • Escalate high-level issues to relevant stakeholders and make suggestions for process improvement
  • Other ad hoc projects and duties including client training, general market research and development etc.

Core competencies:

  • Strong knowledge in listed Equities, Options, Futures, and/or FX
  • Analytical problem-solver with a passion for technology and financial markets
  • Prior experience in international settlements or clearing operations is a plus
  • Excellent command of written and spoken English (Cantonese and/or Mandarin highly preferred)


  • University degree or higher
  • At least 1-2 years’ experience preferably in a client-facing capacity at a global financial institution (less experienced candidates with a strong grasp of the core competencies will also be considered)
  • Must pass SFC Paper 1 exam within two months on the job

We offer competitive compensation to the right candidate (salary, cash/stock bonus). Please send CV and cover letter with current and expected salary by clicking Apply Now

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More job information
Job ref no. CT3114386-01#5344
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 1 year - 2 years
Career Level
  • Non-management level
  • Degree