Job ref no.: CTT-04281 (CT3126461-01#3800)
HKT Teleservices

Project Coordinator - 1 Year's Contract (Arts & Cultural Development)

HKT Teleservices


  • Provide support on different projects of the client and coordinate with various stakeholders to facilitate the overall process of respective Contact Centre related projects
  • Gather different requirements from the stakeholders and vendors and translate them into detailed requirements documentation and functional specification for evaluation and approval
  • Arrange and organise the regular meetings with the stakeholders to keep all communication and expectation aligned on the same page and well-organised presentations to the management
  • Give recommendations on service and operations procedures improvement as well as assist in smoothing the implementation of new policy or changes to the team
  • Consolidate and analyse raw data to prepare statistical reports and project support materials for management review
  • Assist in training to team members to acquire the relevant skills and knowledge and performance feedback to team members on regular basis
  • Drive and execute ad-hoc public engagement projects when required; and
  • Able to work on shift to support ad hoc tasks assigned by superiors


  • Higher Diploma or above in Business Administration or related discipline
  • At least 4 years relevant working experience in customer service industry which includes 1 year supervisory experience in project administration and management is preferred
  • Experience in managing the project vendors and the stakeholders with guidance to achieve the public engagement objectives
  • Strong interpersonal and communications skills, multi-tasking, able to meet tight deadlines and work under pressure
  • Positive thinker with good leadership skill and exceptional customer service attitude, and an ability to listen, analyse and come up with solutions
  • Knowledge in CRM systems and good computer literacy including MS Office Applications (MS Excel, Word), Chinese Word Processing; and
  • Good command of both written and spoken English and Chinese, including Cantonese and Mandarin

We offer :

  • 12 days' paid annual leave
  • Comprehensive medical coverage
  • Non-Contributory Provident Fund
  • Attractive incentive bonus and shift allowance (if applicable)
  • Structured training programme

Applications should be sent to us by clicking the Apply Now button below or by post
Post: Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok, Kowloon

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

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More job information
Job ref no. CTT-04281 (CT3126461-01#3800)
Job Function
  • Sheung Wan
Employment Term
  • Contract
  • Full-time
  • 4 years - 9 years
Career Level
  • Middle management level
  • Asso. Deg or High Dip
  • Degree
  • 5-day week
  • Discretionary bonus
  • Medical plan