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Job ref no.: CTT-04283 (CT3126461-01#3802)
HKT Teleservices

Project Coordinator - 1 Year's Contract (Arts & Cultural Development)

HKT Teleservices

Responsibilities:

  • Provide support on different projects of the client and coordinate with various stakeholders to facilitate the overall process of respective Contact Centre related projects
  • Gather different requirements from the stakeholders and vendors and translate them into detailed requirements documentation and functional specification for evaluation and approval
  • Arrange and organise the regular meetings with the stakeholders to keep all communication and expectation aligned on the same page and well-organised presentations to the management
  • Give recommendations on service and operations procedures improvement as well as assist in smoothing the implementation of new policy or changes to the team
  • Consolidate and analyse raw data to prepare statistical reports and project support materials for management review
  • Assist in training to team members to acquire the relevant skills and knowledge and performance feedback to team members on regular basis
  • Drive and execute ad-hoc public engagement projects when required; and
  • Able to work on shift to support ad hoc tasks assigned by superiors

Requirements:

  • Higher Diploma or above in Business Administration or related discipline
  • At least 4 years relevant working experience in customer service industry which includes 1 year supervisory experience in project administration and management is preferred
  • Experience in managing the project vendors and the stakeholders with guidance to achieve the public engagement objectives
  • Strong interpersonal and communications skills, multi-tasking, able to meet tight deadlines and work under pressure
  • Positive thinker with good leadership skill and exceptional customer service attitude, and an ability to listen, analyse and come up with solutions
  • Knowledge in CRM systems and good computer literacy including MS Office Applications (MS Excel, Word), Chinese Word Processing; and
  • Good command of both written and spoken English and Chinese, including Cantonese and Mandarin

We offer :

  • 12 days' paid annual leave
  • Comprehensive medical coverage
  • Non-Contributory Provident Fund
  • Attractive incentive bonus and shift allowance (if applicable)
  • Structured training programme

Applications should be sent to us by clicking the Apply Now button below or by post
Post: Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok, Kowloon
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HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

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More job information
Job ref no. CTT-04283 (CT3126461-01#3802)
Salary
Job Function
Industry
Location
  • Sheung Wan
Employment Term
  • Contract
  • Full-time
Experience
  • 4 years - 9 years
Career Level
  • Middle management level
Education
  • Asso. Deg or High Dip
  • Degree
Benefits
  • 5-day week
  • Discretionary bonus
  • Medical plan