Job ref no.: CT3116649-01#0066
Hang Seng Bank

Project Implementation Manager

Hang Seng Bank

Commercial Banking – Customer Due Diligence

Hang Seng’s Commercial Banking (CMB) business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies. 

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services.  As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department as Project Implementation Manager.


Principal responsibilities

  • Drive the implementation of new standard, framework and platform on Global Standard Customer Due Diligence(CDD) for all Commercial Banking customers and ongoing monitoring of end-to-end CDD process
  • Collaborate with internal stakeholders on development, implementation and regular review of CDD process flow with an aim to maintain highest standard of service and enhance work efficiency
  • Formulate and develop effective internal control mechanism to monitor CDD deployment including review priority, review completion progress, client exit,  exception approval, feedbacks on customer queries / objections
  • Lead Assistant Project Implementation Manager(s) and upskill them with the required knowledge and mindset to deliver business goals with timely coaching and performance management



  • University degree in a related discipline or other relevant qualifications
  • Not less than 10 years of work experience in sales management / project & process management role, preferably in financial institutions
  • Sound knowledge in commercial banking, and Anti Money Laundering (AML) / Know Your Customer (KYC) regulatory requirements on corporate customers
  • Excellent communication, analytical and project management skills with strong sense of self-motivation
  • Team leadership experience preferred
  • Proficiency in both spoken and written English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

(Candidates with less experience will be considered for the position of Assistant Project Implementation Manager.)


System Maintenance – Access Temporarily Unavailable

Due to an important scheduled system upgrade, Hang Seng Bank’s online job application system will be temporarily unavailable between 27 July 2018 and 7 August 2018.

Our system upgrade will impact external and internal job applications, candidate’s access to his/her online profile and employee referral.

The online job application system will be re-launched on 8 August 2018, and you will be able to access the system again.

We appreciate your understanding during this system upgrade period.  We welcome your interest in our Hang Seng career opportunities.


All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3116649-01#0066
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 10 years - 20 years or above
Career Level
  • Middle management level
  • Degree