Job ref no.: CT3115139-01#0001
tcc global

Project Manager – Customer & Digital Marketing Campaign Management

tcc global

  • 5-day week
  • Birthday leave
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Flexible working hours
  • Medical plan
  • Examination leave
  • … + 2 more


To lead and manage marketing campaigns to deliver best practice in project management; meeting key milestones, inventory management, and establishing and measuring against agreed KPIs; to build and develop long-term client relationship and become a pivotal role with clients and internal departments.

Job Duties

Program Management

  • Project planning with clear establish timelines; highlight key milestones to relevant external and internal parties and ensure milestones are met
  • Lead and initiate internal meetings, when necessary, to invite relevant internal parties to participate in planning and implementation of project plan
  • Manage business plans and processes; integrate information across departments and recommend appropriate action plans leading to successful campaigns delivery
  • Provide store training to ensure top of class campaign execution, including presenting an engaging and motivating training event
  • Critical analysis of campaign results, with added-value on identifying reasons for performance and customized reports to the client
  • Detail analysis, to proactively recommend action required as appropriate, including re-projections
  • Produce informative campaign wrap-up presentations, professionally present key findings to the client

Digital Program Management

  • Work as a liaison between the digital operations team and the client to set up and implement digital campaigns and programs
  • Help implement and enable roll out of project functional specification for digital and gamification campaigns
  • Work with clients during user accepted testing (UAT), performance testing and training
  • Facilitate and run project kick off meetings with clients and establish go-live dates and key milestones
  • Facilitate monitoring and advisory support with digital operation teams during active campaign
  • Facilitate and present weekly reporting, program analysis and measurement with digital operation teams

Inventory Management

  • Manage and guide the team on delivery planning to maximize supply chain flexibility, whilst fulfilling projected sales demand
  • Actively explore delivery plan against redemption trend and item ratios, establishing contingency plans on stock management
  • Adopt global view on stock risks and proactively recommend options to minimize out-of-stock or surplus stock situations through close communication with supply chain management
  • Resolve inventory challenges and proactively initiate discussions with internal departments

Client Management

  • Develop long-term client relationship with key decision makers within client’s business
  • Participate and support in early campaign proposals with Sales with a broad, yet detail knowledge of the business
  • Participate or lead where relevant, in client meetings to ensure all communication is professionally delivered
  • Proactively understand client’s operational challenges, and lead internal parties to resolve potential operating constraints

Job Requirement

  • University graduate or above in all discipline
  • A minimum of 5 years of solid experience in account management & excellent client-facing skills especially exposure in South East Asia countries. Highly preferable in retail and FMCG industry. For those candidates with more experience is highly preferable
  • Expert knowledge in project coordination and experience in digital marketing program management is essential
  • With strong commercial sense and good at numbers
  • A self-motivated team player, you will possess excellent negotiation, leadership and communication skills together with the ability to manage complexity and meet tight deadlines
  • Mature and passionate about work
  • Fluent in English and Chinese, Mandarin. With other Asian language would be definitely an advantage
  • Willing to travel

If you have the desire to develop an exciting and rewarding career, please send us your resume with current and expected salary to [via CTgoodjobs Apply Now ]. To know more about us, just visit and click at

TCC is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for employment-related purpose.


More job information
Job ref no. CT3115139-01#0001
  • N/A
Job Function
  • Quarry Bay
Employment Term
  • Permanent
  • Full-time
  • 5 years - 10 years
Career Level
  • Middle management level
  • Degree
  • Master's degree
Require to Travel
  • Travel occasionally