Job ref no.: CT3115413-01#3129

Project Manager V Service Quality and Process Improvement

Conners Consulting Limited

  • 5-day week

Our client, a well-known bank in Hong Kong, is looking for a high caliber to join the group.



  • To manage projects/initiatives and ensure successful implementation of improvement plans including improving service quality, operation efficiency, business process governance and re-engineering.
  • To review and identify improvement opportunities for streamline processes, internal control, conduct project and initiatives to achieve improvement objectives
  • To work with problem owners and stakeholders to agree actions to contain and correct the problem, investigate the underlying root causes on process, human and organizational factors, identify actions to prevent recurrence of the problem and occurrence of potential problem
  • To identify and clear all obstacles relating to individual project assignments so as to ensure that the projects can meet their objectives
  • To manage projects as assigned to meet cost, quality and timeliness objectives
  • To participate in ad-hoc projects as assigned



  • University graduate and/or holder of professional qualification of banking and/or relevant disciplines
  • Minimum of 8 years' relevant experience of which at least 4 years gained from the banking industry, project management or customer experience is preferable
  • Experience with performance management including Key Performance Indicator development, tracking, analysis and recommendations
  • Experience in managing process development, product and channel development, customer segment management and/or service quality management is preferred
  • Process re-engineering and/or change management experience is preferred
  • A good team player, independent, pro-active and creative problem solving ability
  • Six Sigma or Lean Certification is preferred
  • Good command of spoken and written English and Chinese.
  • Proficient in MS office and excellent in Excel formula


To apply, please send your detailed resume or contact Ms Lee at 3997 3928 for a confidential discussion.

Only shortlisted candidates will be notified.

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More job information
Job ref no. CT3115413-01#3129
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 8 years - 12 years
Career Level
  • Senior management level
  • Degree