Job ref no.: CT3128011-01#9840

Project Manager (Helpdesk Support Operation)

Optimum Solutions (Hong Kong) Limited

Responsibilities:
  • Manage and supervise operation team to provide 7 x 24 helpdesk support and operation service of LeaveHomeSafe mobile app and related system including the thematic LeaveHomeSafe website
  • Lead troubleshooting
  • Report daily statistics
  • Review complaints/enquiries and replies
  • Any other duties assigned by the supervisors
 
Requirements:
  • Bachelor Degree in IT or related disciplines 
  • At least 8 years working experience in IT 
  • Sound experience in IT service centre
  • Ample managerial experience in working with multiple operational teams
  • Self-motivated and able to work independently
  • Knowledge of web and mobile app technologies is preferable
  • Good communication and interpersonal skills with good command in Chinese and English including oral and writing
  • Non-office hour work, including urgent incident management, problem management, may be required

 

Interested parties please click Apply Now to apply job.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

More job information
Job ref no. CT3128011-01#9840
Salary
Job Function
Industry
Location
  • North Point
Employment Term
  • Contract
  • Full-time
Experience
  • 8 years - 13 years
Career Level
  • Middle management level
Education
  • Degree
Benefits
  • 5-day week
  • Medical plan