Job ref no.: CT3117255-01#8464

Project Manager - Speech Analytics

Robert Walters

An international bank is looking for a Project Manager for a series of Speech Analytics projects. 3-5 years experience in Speech Analytics & 5 years experience in project management is preferred.

Responsibilities:

  • Act as project manager for multiple speech analytics projects / initiatives, responsibilities include:
  • Interact extensively with business users and vendors to help plan and define project milestones, timelines and manage resources
  • Scheduling and keeping track of the status of project tasks and resolving blocking issues
  • Create and update project status reports and executive dashboards for steering committees
  • Write project documentation including business requirements, test plan, test scenarios, user acceptance criteria, training plan, user training guides
  • Facilitate project workshops, sprint lifecycle meetings including stand ups, sprint planning, back log grooming
  • Perform impact analysis on additions or changes to projects in progress and be able to report on and track the underlying reasons for changes in deliverable
  • Ensure the constant flow of communication between technology, business users and management
  • Assist users during acceptance testing, conduct user trainings and provide post go-live support

Requirements:

  • Speech Analytics products (for example NICE Nexidia, Verint, CallMiner, AuMina or similar) experience is a must.
  • Proficiency in spoken and written Cantonese, English is essential. Mandarin is preferable.
  • Experienced in data visualisation, BI and reporting tools / platforms (e.g. Tableau, Advanced Excel)
  • Good understanding of Agile methodology and experience working in Agile environment
  • Ability to structure and scope complex problems and apply a range of analytical tools to develop solutions
  • Process re-engineering skills such as Outside In / Design Thinking / Lean / Six Sigma experience is a plus
  • Personable, quick learner and self-motivated
  • Excellent communication skills: formal and informal, one to one, one to many and across all organisational levels
  • High proficiency with PowerPoint and Excel and process modelling software
  • Demonstrated excellent analytical, creative and problem solving skills as well as attention to detail

Get in touch

Louis Hui

+852 21619439

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More job information
Job ref no. CT3117255-01#8464
Salary
  • 35,000 - 55,000 / month
Job Function
Industry
Employment Term
  • Full-time
Experience
    N/A
Career Level
  • Middle management level
Education
  • N/A