Our Catering Department manages one of the largest and most diverse catering operations in Hong Kong. We provide a wide range of catering, sports and recreation facilities for Members and their guests in three Clubhouses. In addition, both Happy Valley and Sha Tin Racecourses have numerous catering facilities used by Members, non-members and corporate organizations for a variety of functions.
Facilitate the requirement gathering between business users and IT for the CRM project
Review System Requirement Specification to ensure all user requirements are properly and accurately documented
Facilitate the development of the workflow and SOP
Coordinate and conduct comprehensive and exhaustive UAT
Review the training documents and facilitate the training arrangement
Properly plan and execute the implementation plan
Maintain and keep track on the Project Plan
Housekeeping the project documents
You should have:
A university degree in Accounting, Finance, Business or Hotel Management discipline.
Minimum of 5 years relevant working experience in CRM Project implementation. Experience in Hospitality, Marketing or Call Centre industry will be an advantage.
Experience in sizable inbound call centre or knowledge-management will be an added advantage
Proficiency in PowerPoint, Process Mapping Tool (Visio or Nimbus) and MS Project is a must. Knowledge of MS Dynamics CRM is a plus.
Excellent communication and interpersonal skills with proficiency in both English and Chinese.
Ability to work independently and under pressure.
How to Apply: Please fax/mail your resume, complete with expected salary and job reference to:
Mail: The Human Resources Department, The Hong Kong Jockey Club 1 Sports Road, Happy Valley, Hong Kong
Find out more about this remarkable opportunity today. Visit our website at www.hkjc.com now.
We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club’s notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.