Job ref no.: PS-OLC (CT3114742-01#0023)
Receivable Management Services (HK) Limited

Project Specialist (Operations and Legal Collection Coordination)

Receivable Management Services (HK) Limited

Benefits
  • 5-day week
  • Competitive pay
  • Discretionary bonus
  • Insurance plan
  • Marriage leave
  • Medical plan
  • Year-end bonus
  • K + 1 more

Reporting to senior management, the incumbent is assigned to work on projects in relation to process improvement, provide recommendations and solutions to cope with the clients’ requirement and expectation.  The initial project starts with monitoring legal collection and reengineering the process within the call center environment.

Responsibilities:

  • Initial project is to manage, monitor and work closely with attorney partners to handle legal files assigned by our clients, with the objectives to recover the debt by court actions on behalf of our clients
  • Identifies creative ways to reduce cost by streamlining processes and systems such as modification of responsibilities or consolidation of tasks, eliminations of non-value added processes
  • Revises work guidelines, make adjustments, provide solutions in compliance with customers’ and company’s policies and procedures
  • Demonstrates a commitment to customer service; anticipates, meets and exceeds expectations by solving problems quickly and effectively making customer issues a priority
  • Interprets a variety of instructions furnished in written, oral, diagram or schedule form
  • Understands and embraces the legal business and call center operations strategic direction
  • Perform other duties as assigned 

Job Requirements:  

  • Undergraduate education preferably in business and legal studies
  • Two years or more prior legal collection experience is much preferred
  • Strong analytical and problem solving skills and able to work in a team environment
  • Good command of spoken and written English; proficiency in speaking Mandarin an advantage
  • High proficiency in Microsoft Office - Excel and Word

We offer a competitive remuneration package, employee insurance, 5-day work and challenging career path to the right candidate.  Should you are interested in joining our IQor family, please send your application with detailed resume and expected salary package to [via CTgoodjobs Apply Now ].

For more information of our organization, please visit http://www.rms.hk and http://www.iqor.com.

All applications will be treated in strict confidence and used solely for recruitment purpose. Those not invited for interview within 12 weeks may consider their applications unsuccessful.

IQOR is an Equal Employment Opportunity employer.

More job information
Job ref no. PS-OLC (CT3114742-01#0023)
Salary
  • N/A
Job Function
Industry
Location
  • Kwun Tong
Employment Term
  • Permanent
  • Full-time
Experience
  • 2 years - 3 years
Career Level
  • Non-management level
Education
  • Degree
Require to Travel
  • No travel