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Job ref no.: CT3112823-01#0108
RecruitFirst Limited

Qualify Assurance Officer @ CS Team

RecruitFirst Limited

Responsibilities:

  • Execute and deliver quality and product training programs to different target participants
  • Monitoring calls quality at the call center for premium services
  • Maintain high quality service by conducting regular call assessment
  • Regular meeting with operation team leader to maintain the service standards
  • To submit the regular summary report which to identify areas of standard for improvement
  • Make recommendations to improve the levels of service
  • Prepare and review Do and Don’t list for the programs

Requirements:

  • Bachelor’s degree in Business Administration or related disciplines
  • At least 2 year of work experience in Quality Assurance or Quality Control in call centre
  • Good command of both spoken and written English and Chinese is a must
  • Immediately available is highly preferred

 

 

Interested parties, please click APPLY or call 39900385 / 64898149 for a positive discussion. Please note that only short listed candidates will be notified. All information gathered will be treated in strict confidence and solely used for recruitment purposes.

More job information
Job ref no. CT3112823-01#0108
Salary
  • 18,000 - 25,000 / month (negotiable)
Job Function
Industry
Location
  • Tsuen Wan
Employment Term
  • Permanent
  • Full-time
Experience
  • 2 years - 4 years
Career Level
  • Non-management level
Education
  • Degree