Job ref no.: CT3124387-01#0130
RecruitFirst Limited

Quality Assurance Officer ($18,000 -$22,000 / Tourism / 5-Days)

RecruitFirst Limited

Benefits
  • 5-day week
  • Additional subsidies
  • Competitive pay
  • Dental plan
  • Family medical plan
  • Insurance plan
  • Medical plan
  • Staff care centre
  • … + 2 more

You will work closely with the center management team, and support the followings:

Responsibilities:

  • Monitoring customer contacts including phone calls and emails to ensure high quality standard
  • Reviewing progress of new recruits and sub-standard performers
  • Produce analysis reports and statistical modeling for the Center Management Team
  • Recommend QA guidelines for new projects and services

Requirements:

  • Higher diploma or above with a minimum of 1 to 2 years’ relevant experience
  • Strong customer service mind, assertive and result-oriented
  • Good interpersonal and communication skills with good command of English, Mandarin & Cantonese
  • Call centre or Telecom experience is a definite advantage

Interested parties please click Apply Now or contact Ms Wong 51170071 to proceed application, only shortlisted candidates will be contacted. Thank you.

More job information
Job ref no. CT3124387-01#0130
Salary
  • 18,000 - 25,000 / month (negotiable)
Job Function
Industry
Location
  • Tsuen Wan
Employment Term
  • Permanent
  • Full-time
Experience
  • 2 years - 8 years
Career Level
  • Middle management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
Require to Travel
  • No travel