Job ref no.: CTT-10655
HKT Teleservices

Quality Assurance Officer

HKT Teleservices

Benefits
  • 5-day week
  • Medical plan

On behalf of our client (a famous financial services / E-business company), we invite aggressive service-oriented candidate to join as Quality Assurance Officer for the following challenging and rewarding position.

Responsibilities

  • Monitor customer contacts including phone calls and emails to ensure quality meeting the agreed quality standard
  • Review progress of new recruits and sub-standard performers
  • Identify common issues and make recommendations to management for continuous improvement of the service we deliver to our customers
  • Produce analysis reports and statistical modeling for the Center Management Team
  • Conduct regular calibration session with the operation team to ensure consistency and fairness of the quality assessment
  • Recommend QA guidelines for new projects and services
  • Perform ad hoc tasks as required

Requirements

  • Diploma or degree holder with a minimum of 1-2 years’ relevant experience in quality assurance and/or supervisory role
  • Solid experience in multi-channel contact analysis and QA will be an advantage
  • Good analytical skill and interpersonal skills, able to initiate and drive changes across all levels
  • Strong customer service mind, assertive and result-oriented
  • Proficiency in MS Office applications and Chinese word processing
  • Proficiency in spoken and written English, Chinese and Mandarin is a prerequisite
  • Able to work on shift duty (Work on public holiday may be required)

We Offer

  • 5-day work week
  • 14 days’ paid annual leave
  • Medical Coverage since commencement date
  • PCCW Group Staff Discount
     

To apply :

Post : Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok, Kowloon
E-mail : PCCW-TELSJobs2@pccw.com

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

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More job information
Job ref no. CTT-10655 (CT3117724-01#1018)
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 1 year - 2 years
Career Level
  • Non-management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree