Job ref no.: CT_HGC_CSPE_SQAS_201812 (CT3117978-01#0209)
HGC Global Communications Limited

Quality Assurance Supervisor

HGC Global Communications Limited

Benefits
  • 5-day week
  • Discretionary bonus
  • Education subsidies
  • Medical plan
  • Shuttle bus

Responsibilities:

  • Analyze and identify the service gaps based on customer feedback, coordinate with internal departments on improvement plans
  • Manage instant incidents to minimize customer impact
  • Work with stakeholders to review and implement quality assurance policies and procedures;
  • Periodic reports preparation as required
  • Support ad hoc projects as assigned

Requirements:

  • Degree holder in IT or BA
  • Minimum 3 years business analysis experience
  • Proficiency in MS Office (PowerPoint / Excel), Oracle
  • Good command of written and spoken English

We offer competitive salary package and career development opportunity. Free company coach is provided. Interested parties, please quote our reference number and apply with full resume, present and expected salary, by clicking Apply Now.

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of your application for the relevant post within HGC Global Communications Ltd. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available upon written request. Information of unsuccessful candidates will be destroyed within six months

More job information
Job ref no. CT_HGC_CSPE_SQAS_201812 (CT3117978-01#0209)
Salary
  • N/A
Job Function
Industry
Location
  • Tsing Yi
Employment Term
  • Permanent
  • Full-time
Experience
  • 3 years - 8 years
Career Level
  • Middle management level
Education
  • Degree