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Job ref no.: C-0518-001
Rosewood Hong Kong

Quality Manager

Rosewood Hong Kong

Benefits
  • 5-day week
  • Birthday leave
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Meal allowance
  • Medical plan
  • … + 1 more

Joining Rosewood is not just joining a company, but a culture. An enrichment culture where one is inspired to look at life as a living canvas of limitless possibilities. A culture where we are impassioned to create indelible memories each and every day, for ourselves, for each other and for our guests.

If you are Intuitive, Refined and Engaging, we welcome you to explore and discover the Rosewood journey with us.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Report to the Hotel Manager
  • Be accountable for establishment, implementation and improvement of quality assurance policies, programs and initiatives and align plans with LQA and Forbes
  • Collect and analyze data, identify performance gaps and recommend appropriate improvement methodology
  • Develop and updates policies and manuals, as related to the division, for implementation in the field, while ensuring compliance to the same for consistency across the group
  • Encourage an effective way of communication of information and ideas; ensure associates understand the service standard and exceed guest expectation
  • Model the hotel’s culture, vision, mission and core values at all times

REQUIREMENTS

  • Degree holder or above, and preferably in hotel management
  • Minimum 5 years’ relevant experience in a sizeable luxury hotel with at least 2 years in similar capacity
  • Highly-motivated, self-starter and a team-player
  • Good command in verbal and written English
  • Highly organized with exceptional customer service and interpersonal skills

Is a “brand ambassador" at all times and ensures brand integrity and clarity and company’s culture is always maintained.

Please send your full resume with present and expected salary to our human resources department by email at [via CTgoodjobs Apply Now ]

Rosewood Hong Kong is an Equal Opportunities Employer. Personal data collected will be treated in strict confidence and be used for recruitment purposes only. Applicants who do not notified within 6 weeks may consider their applications unsuccessful at this time.

More job information
Job ref no. C-0518-001 (CT3113324-01#0053)
Salary
  • N/A
Job Function
Industry
Location
  • Tsimshatsui
Employment Term
  • Permanent
  • Full-time
Experience
  • 5 years - 8 years
Career Level
  • Middle management level
Education
  • Degree