Job ref no.: CT3123075-01#5749

Region Operation and Service Manager (Retail Banking)

Conners Consulting Limited

  • 5-day week
  • Discretionary bonus
  • Medical plan

Our client, a well-known bank in Hong Kong, is looking for a high caliber to join the group.



  • Management and processing of servicing requests for the bank Customers
  • Coaching and development of direct and non-direct line reports to support improving skills and capability
  • Use knowledge of products, processes and procedures to address customer needs both through the team and individually
  • Support and manage front line colleagues to deliver service to customers at first point of contact through the reduction of operational requirements 
  • Provide guidance on transactions and ensure that all work is processed in accordance with the established and documented procedures
  • Continually evaluate processes and procedures to support improved efficiency and effectiveness of operations
  • Manage or oversee the management of unit administration activities
  • Ensure excellent satisfaction is achieved through leading a team within its remit to consistently deliver excellent service for both internal and external clients 
  • With solid experience in branch management
  • Good leadership and highly developed interpersonal and influencing skills. 
  • Strong management planning and organizing ability to motivate and support the region



  • Solid experience in branch management
  • Good leadership and  highly developed interpersonal and influencing skills
  • Positive, energetic and adaptive to change
  • Strong management planning and organizing ability to motivate and support the region  


To apply, please send your detailed resume by clicking Apply Now or contact Ms. Tsui at 3996 8092 for a confidential discussion.

Only shortlisted candidates will be notified.

Applicants who are not contacted within two weeks may consider their applications unsuccessful.

All data collected will be used for recruitment purpose only & will be used strictly confidential.


Conners Consulting Limited

2005 Kai Tak Commercial Building 317 Des Voeux Road Central Hong Kong

Tel: (852) 3996 8090

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More job information
Job ref no. CT3123075-01#5749
Job Function
Employment Term
  • Permanent
  • Full-time
  • 3 years - 8 years
Career Level
  • Middle management level
  • N/A