Job ref no.: SS18078 (CT3119080-01#1219)

Regional Customer Experience Director, Retail (SS18078)

Eastwood Consultants Ltd

  • 5-day week
  • Discretionary bonus
  • Medical plan

A Global luxury retail brand is seeking for a high caliber to join their VIP customer service team.

  • Well-known luxury fashion brand
  • Build customer relations and enforce loyalty program
  • Organize regional customers event with corporate partners


  • Develop close relationship with top spenders under the VIP program. Work closely with local shop managers to understand the high-net-worth-individuals on their purchasing behavior, patterns, interests.
  • Lead a small team of CRM analysts. Formulate strategies to strengthen relationship and drive customer engagement program.
  • Manage and analyze customer data to generate insights that benefit to the business and long term growth.
  • Coordinate with PR and Marketing to explore special global or local events for customers to attend, such as fashion shows, performance, art gallery, product launch party etc.
  • Contribute to the improvement of loyalty program.


  • Degree holder and minimum 10 years experience luxury retail business.
  • Strong interpersonal and communication skills. Good network with high-net-worth individuals.
  • Solid experience in handling VIP and good understanding of consumer behaviors.
  • Willing to travel. Regional experience highly preferred.
  • Excellent in written and spoken English, Cantonese and Mandarin.


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More job information
Job ref no. SS18078 (CT3119080-01#1219)
  • 90,000 - 120,000 / month
Job Function
Employment Term
  • Full-time
  • 10 years - 15 years
Career Level
  • Senior management level
  • Degree
Require to Travel
  • Travel occasionally