Job ref no.: SS18078

Regional Customer Experience Director, Retail

Eastwood Consultants

Job Description:

A Global luxury retail brand is seeking for a high caliber to join their VIP customer service team.

Reply Information:

Eastwood Consultants Limited
Suite 1201, 12/F Chinachem Leighton Plaza
29 Leighton Road
Causeway Bay
Hong Kong

Interested parties please click Apply Now to apply job

Tel: 852 2203-4021

Please quote our reference number in your application

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    • Well-known luxury fashion brand
    • Build customer relations and enforce loyalty program
    • Organize regional customers event with corporate partners

  • Responsibilities:
    • Develop close relationship with top spenders under the VIP program. Work closely with local shop managers to understand the high-net-worth-individuals on their purchasing behavior, patterns, interests.
    • Lead a small team of CRM analysts. Formulate strategies to strengthen relationship and drive customer engagement program.
    • Manage and analyze customer data to generate insights that benefit to the business and long term growth.
    • Coordinate with PR and Marketing to explore special global or local events for customers to attend, such as fashion shows, performance, art gallery, product launch party etc.
    • Contribute to the improvement of loyalty program.
  • Requirements:
    • Degree holder and minimum 5 years experience luxury retail business.
    • Strong interpersonal and communication skills. Good network with high-net-worth individuals.
    • Solid experience in handling VIP and good understanding of consumer behaviors.
    • Willing to travel. Regional experience highly preferred.
    • Excellent in written and spoken English, Cantonese and Mandarin.

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More job information
Job ref no. SS18078 (CT3117352-01#7150)
  • N/A
Job Function
Employment Term
  • Full-time
  • 5 years - 10 years
Career Level
  • Senior management level
  • Degree
Require to Travel
  • Travel occasionally