Job ref no.: 2000013453 (CT3128478-01#0168)
Standard Chartered Bank

Regional Director, Data & Privacy Operations - Greater China & North Asia

Standard Chartered Bank


Make an impact every day with Trust, Data and Resilience (TDR)

Our TDR team sits within the Group Operations function and is responsible for mission-critical areas including cyber, information, data, privacy and resilience. These are challenges that impact our clients globally. Our TDR team develops the platforms, drives the processes and builds partnerships to benefit millions of people every day. They thrive in providing solutions to complex issues, devote time and energy to designing new and innovative solutions, and all in an environment that demands being risk-aware, not risk-averse. TDR chooses progress over perfection and aims to always participate with a constructive purpose. The team makes an impact wherever they are based, be it in our offices around the world, our Global Business Solution centres in China, India, Malaysia and Poland, or even from our home.

Now you have an opportunity to make a meaningful impact with a diverse and passionate team of creators, innovators and achievers. With us, you’ll learn, be inspired, and make an impact every day. The success of our work hinges on how we use the unique diversity of our people to realise the effects we seek to achieve: Always on. Always safe. Always Simple.

The “Data Management and Privacy Operations" team is part of a newly formed ‘1st line’ centre of excellence under Group COO – Trust, Data & Automation. The role will support the businesses and functions through the provision of effective service delivery to drive operational excellence (including effective project and change management) in respect of data management, data privacy & records management capabilities. The role will work internally with Head -ICS & Risk assurance teams, business & functions partners & 2nd line compliance colleagues to design, implement & operationalise capabilities for Data Management, Privacy & Records Management. The role will ensure that these capabilities are operating effectively in BAU to achieve and manage the respective business objective in this area. The role will also provide timely feedback / data to all stakeholders to meet any key regulatory obligations and key business priorities.

This is a hands-on, individual contributor role, working in a team of other data management & privacy experts who provide subject matter expertise and advice, tailored to the businesses, functions, and regions of the Bank. This role reports to the Head, Data & Privacy Operations who is based in Singapore.

Various Locations of Regional Leads: Hong Kong, South Africa/Dubai, London

Providing Operational Support

  • Implement and manage operational processes which delivers outcome focused & timely service delivery.
  • Analyse existing business & functional processes to identify automation opportunities in area of data management, data privacy and records management.
  • Recommend process improvements to address control gaps and to enhance efficiency where possible.
  • Support & coordinate with stakeholders in defining automation or remediation actions / solutions.
  • Develop, track & analyse actionable metrics to continuously improve tools, procedures & provide visibility of operations to management.

Risk Management

  • Support liaison with Risk Assurance team on any Group Internal Audit and any regulatory inspections as required.
  • Assist in identifying, assessing, monitoring, controlling and mitigating data management, privacy and record management risks to the Group.
  • Adopt a proactive approach to threat risk assessment through appropriate stakeholder engagement and monitoring of the external environment to improve assurance planning.
  • Work with other risk assurance teams to drive efficiency, effectiveness and reduce duplication.
  • Supporting Strategic Delivery and Risk Reduction
  • Build effective relationships with stakeholders to facilitate:

o The provision of timely & effective service delivery.
o Collaboration with other business, functions & 2nd line compliance to improve risk controls.

  • Grow trust with internal stakeholders and regulators by delivering best practice on data protection data and privacy.
  • Developing Capability and Supporting Success
  • Facilitate the on the job learning from current & previous experience by identifying and communicating transferable lessons, helping to embed these lessons, and encouraging best practice.

Regional Focus

  • Provide insight on regional challenges in implementation and operationalizing policies and procedures.
  • Serve as a liaison between the region and the Data & Privacy Operations team
  • Provide robust challenge and escalation to senior management and all relevant regional stakeholders to ensure activities achieve risk reduction.
  • Maintain strong stakeholder engagement with the Chief Data Protection Officer, Heads of Operations - Automation, Chief Information Security Office, Head – Information Protection, 2nd line Risk & Compliance, and Internal risk assurance and COOs teams to ensure alignment across stakeholder groups


  • Provide timely and accurate reporting to internal risk assurance team & appropriate forums /committees
  • Ensure appropriate oversight to senior management and facilitate resolution of high impact risk and issues.

Leadership, People, and Talent

  • Practice a proactive self-orienting and self-motivating work ethic.
  • Lead through example and build the appropriate culture and values. Set appropriate tone and expectations, and work in collaboration with internal & external stakeholders.


  • Regularly share lessons learnt and best practice in a timely manner across a wide-ranging stakeholder group within businesses/functions

Regulatory and Business Conduct

  • ·Display exemplary conduct and live by the Group's Values, Valued Behaviours, and Code of Conduct
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the Bank.
  • Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key Stakeholders

  • Group COO - Trust, Data, and Automation
  • Head of Operations - Automation
  • Head – ICS, Business & Functions
  • Global Head of Assurance – Cyber, Data & Automation
  • Global Head – Data Management & Privacy
  • Chief Data Protection Officer
  • 2nd line Risk & Compliance
  • Chief Information Security Officer
  • Head of Information Protection

Our Ideal Candidate

  • Core understanding of Data Management, Information Security, Privacy, and Records Retention practices.
  • Basic exposure to global data protection laws and practices preferred with an understanding of any of the following: Personal Data Protection Acts, General Data Protection Regulation, Cybersecurity Act, Safe Harbour and Multi-Jurisdictional IT / Privacy regulations and requirements such as cross-border data transfer.
  • Previous exposure of data protection & privacy, data handling and data classification including (but not limited to) Data and application protection, cross border data restrictions, data classification, data discovery, data governance, data loss prevention, back-up/recovery, and retention etc.
  • Good organisation and leadership skills with ability to manage multiple deadlines and effectively prioritise
  • Strong interpersonal skills to foster positive relationships with internal and external stakeholders
  • Effective oral and written communication skills, with an ability to influence and to gain the respect of senior stakeholders and peers
  • Ability to exercise good judgment and objectivity.
  • Demonstrates ability to work with limited direction and multi-task without loss of quality
  • Ability to perform the role of ‘Change Leader’
  • Confident and courageous to raise/escalate issues in a pro-active, professional, and timely manner
  • Demonstrate understanding of and commitment to the Group’s core values
  • University degree with professional certification (such as CIPP, CIA, CISA, CISSP, or CISM) preferred
  • Ability to commit up to 10% business travel


  • Data Protection & Privacy or Cybersecurity specialists within international financial services organisations or large multi-national organisation.
  • Professional law firms or risk and control specialists preferred with background in cybersecurity compliance, data protection & privacy.
  • Knowledge of financial services businesses, processes, and controls

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.


To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.


We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.


To view information on our benefits including our flexible working please visit our career pages.

More job information
Job ref no. 2000013453 (CT3128478-01#0168)
Job Function
Employment Term
  • Permanent
  • Full-time
  • 5 years - 10 years
Career Level
  • Senior management level
  • N/A