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Job ref no.: 111031
Burberry Asia Limited

Regional Field Trainer, Retail

Burberry Asia Limited

Benefits
  • 13-month pay
  • Dental plan
  • Insurance plan
  • Medical plan

JOB PURPOSE

Service excellence ambassador, responsible for inspiring and training retail associates in the field, to consistently meet expectations and bring to life the burberry service philosophy. 

RESPONSIBILITIES

  • Face-to-face in-store delivery of global sales associate retail training programme. 
  • Train and oversee performance of in-store training champions (as required). 
  • Support with retail academy onboarding (as required). 
  • Deliver local face-to-face onboarding (as required). 
  • Monitor training and development of new starters throughout 90 day induction period. 
  • With store manager, assess / spot-check and coach on service excellence and in-store delivery of brand, product and service experiences. 
  • In partnership with the store manager and regional director, observe talent and feedback on people development opportunities. 
  • Using knowledge of business metrics and in partnership with the store manager, identify training needs and create agile training in line with development process (as required). 
  • Feedback on training programmes and service initiatives to the corporate training and education team. 
  • Proactively gain and share knowledge of competitor brands (brand, product and services). 

PERSONAL PROFILE

  • Previous experience in delivering sales, service and product training within a luxury retail environment. 
  • Previous experience working in luxury retail environment. 
  • Awareness of store operations and retail systems. 
  • Adult learning qualification advantageous. 
  • Strong presentation skills. 
  • Proven track record of independent working and self management. 
  • Personally represents the brand image. 
  • Motivational and inspiring. 
  • Commercial awareness. 
  • Strong planning and organisational skills. 
  • Shows initiative and is self-motivated. 
  • Team player. 
  • Microsoft office literate (to a high level).  

From the moment that you join our team we aspire to make your employment experience a memorable and engaging one. Our people are passionate and proud of Burberry and our product; this energy, attitude and spirit define us. If you are energetic, hardworking and thrive in a collaborative and fast paced environment then please click the link to apply for this job or visit our website https://burberrycareers.com/asia/.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

More job information
Job ref no. 111031 (CT3113273-01#0207)
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
    N/A
Career Level
  • Middle management level
Education
  • N/A