Job ref no.: CT3117799-01#0072
Compass Group Hong Kong Limited

Regional Guest Services Manager (APAC)

Compass Group Hong Kong Limited

  • 5-day week
  • Medical plan

Job Duties:

People & Business Management

  • Lead the reception / services team in Hong Kong operations to provide full spectrum FOH services including customers servicing, pantry services, room reservations, meeting coordination, business conferences arrangement & ad hoc projects as requested
  • Understand the client’s needs and identifies the services directive to drive / support the achievement of these in partnership with the operations
  • Analyse, identify and develop effective and reliable CSR strategies, policies and operation system in APAC offices to support the business development and exceed expectation
  • Engage in the APAC CSR programs and projects to cope with the global directives
  • Take ownership for induction, talent management and succession planning sharing resource plans with other functions and central Resourcing
  • Through appraisal process identify technical and behavioral development needs ensuring development plans are aligned to business strategy
  • Ensure engagement through effective communication, recognition and positive people management
  • Take ownership of manpower plans focusing on productivity, performance and service excellence

Client Management

  • Development of strategic client relationships
  • Develop and manage client retention plans
  • Renegotiate contracts and lead the rebid process
  • Develop and agree client relationship development and retention programs
  • Objectively communicative account activity to management team
  • Support new services & business development



  • At least 10 years hospitality experience at operational management level in regional perspective
  • Degree holder in Hospitality or related disciplines
  • Experienced in CSR operations with strong 5-star hotel FOH / Guest Services background is an advantage
  • With international exposure is an advantage
  • Good command of written and spoken in English & Mandarin
  • Frequent travel is required


We offer an attractive remuneration package and excellent career prospects to the right candidate.

Please send e-mail with full details of academic qualifications, work experience, date of available, present and expected salary by clicking Apply NowPlease refer to our website for more information about our company.

  • We are an equal opportunity employer and welcome applications from all qualified candidates.
  • Personal data collected would be used for recruitment purposes only.


More job information
Job ref no. CT3117799-01#0072
  • 13,000 - 16,000 / month
Job Function
Employment Term
  • Permanent
  • Full-time
  • 10 years - 15 years
Career Level
  • Middle management level
  • Degree
Require to Travel
  • Travel frequently