Job ref no.: 0000ATG4

Regional Head of Workforce Administration - Human Resources


Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued. 

Human Resources leads the implementation of the Group’s people strategy in line with business objectives. It facilitates talent management, succession planning and employee mobility while defining and overseeing frameworks that support employee performance management, reward, learning and development, resourcing and engagement. 

We are currently seeking a high caliber professional to join our team as Regional Head of Workforce Administration. 

In this role, you will

  • ​Accountable for the ongoing adherence to the Workforce Administration franchise document ensuring compliance by countries to the service and control standards agreed within the region
  • Accountable for ongoing adherence to the Workforce Administration process design and agreed country localisations across all markets within the Region.
  • Responsible for oversight of country adherence to the service level agreement, sharing best practice, driving consistency, promoting centralised offshore processing and reducing cost across all Workforce Administration areas within the Region
  • Accountable for functional relationships with country Service Companies within the region
  • Responsible for functional stakeholder management of Regional Human Resources specialists, generalists, country Heads of Human Resources and Regional Risk and Audit Teams.
  • Accountable for the oversight of budgets and headcounts within Workforce Administration across the region
  • Accountable for managing change across the Workforce Administration scope for the region, whether group or locally initiated
  • Responsible for the continuance of the integrity of the data model for Workforce Administration 

To be successful in this role, you should meet the following requirements

  • Extensive management experience in service delivery in a services organization with a high level of understanding of Human Resources globally and especially regional context.
  • Detailed knowledge of people management in multiple markets and ideally experience of management within a global or regional Human Resources Chief Operation Office.
  • Ability to demonstrate strong leadership, influencing, facilitation and stakeholder management skills across all levels of management.
  • Ability to translate customer and business needs into deliverables and realistic business cases.
  • Deep understanding of operational risk and experience in identifying and implementing controls to mitigate such risks.
  • Ability to work under pressure in a matrix environment with conflicting demands.
  • Sound judgmental skills to identify and resolve challenges and issues.
  • Ability to make considered decisions that protect and enhance The Banks values, reputation and commercial interests.
  • Strong business analysis skills to develop robust service design solutions
  • Strong change management experience especially implementation of new Human Resources Operating model, including new processes, systems and services. 

For further details and application information please visit our career site, search under reference number 0000ATG4 

You’ll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above. 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

Issued by The Hongkong and Shanghai Banking Corporation Limited

More job information
Job ref no. 0000ATG4 (CT3113706-01#0645)
  • N/A
Job Function
Employment Term
  • Full-time
  • 6 years - 7 years
Career Level
  • Senior management level
  • Degree