HR Staff Services is connecting staff, managers and local HR to Amgen’s global HR programs and tools. For all global HR questions, we are the place to go to!
You will be responsible for providing HR service center support for the countries in the JAPAC area serviced by HR Connect EU / TMEA / JAPAC. Besides your HR service center role, you will also be responsible for all recruiting operations activities for certain JAPAC countries.
•Ensure that inquiries are managed and customers are serviced according to: service level agreements and local & global policies & procedures•Act as a dedicated point of contact for our customers (staff, managers and local HR ) in designated countries•Ensure that HR transactions are processed according to global processes•Ensure qualitative and timely support of recruiting activities •Act as designated subject matter on one of our expertise areas and be responsible for maintaining our Knowledge base•Working closely with HR Tech Team on HR system improvements
•Provide excellent customer service to customers in accordance with Service Level Agreements on the initiation of HR transactions in Workday•Provides support to staff and managers on how to access and use Global HR self service tools, Reward and Recognition systems, and policies•Represent HR Connect in the designated countries to all staff. Provide, based on needs and requirements, training, presentations to staff/manager and HR•Log and manage calls using the case management system•Process recruiting operations activities (offers, background checks, hire)•Answer HR local policy questions to staff for designated countries•Run reports out of HR systems, create new reports•Be a Subject Matter Expert on designated HR tools, programs and systems•Develop, manage and maintain the knowledge database•Suggest improvements on policies and procedures between service centre sites and HR teams •Represent HR Connect in HR Projects and processes, like Workday, BRAVO!, MAP (performance cycle) etc.•System Matter Expert on designated HR tools, programs and systems•Build relationships with HR teams and other key stake holders, collaborate and share best practices
Gathering requirements and testing HR system enhancement
Knowledge, Skills & Competencies
•Demonstrates ability to perform accurate and detailed work•Demonstrates service minded attitude •Able to communicate in a multi cultural environment•Demonstrates ability to work well in a international team environment (also in different time zones)•Demonstrates flexibility •Ability to multitask and receive task from multiple sources•Excellent time management skills•Able to prioritize based on service level agreements, urgency and level of impact to the business.•Sensible in problem resolution, shows empathy•Demonstrates strong interpersonal skills•Ability to transfer knowledge: (technical) processes and procedures to others •Proficiency in data entry •Demonstrates Amgen values•Demonstrates the ability to work without close supervision •Ability to maintain composure whilst dealing with difficult clients •Demonstrates the capability to rapidly learn new systems and processes and exhibit an openness to change•Ability to identify business needs and translate to HR Systems and processes•Demonstrates the capability to trouble shoot in in Systems and processes•Advice on process improvement
The knowledge and skills necessary to perform the duties of this position are typically acquired through the following combination of education, experience and knowledge or the equivalent.
•Bachelor’s or equivalent in HR, Business Administration, Economics or equivalent•Overall minimum of 2 years professional work experience within a commercial service delivery/customer service environment •Fluent in 2 or more language(s) at least English •Experience in HR Systems (preferably Workday) and processes
•Multinational company experience in a service center environment•Knowledge of HCM functions in Workday•Experience with standard operating processes and procedures•Well-developed computer skills in the Microsoft Office 365 environment
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