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Job ref no.: CT3114388-01#4479

Regional IT Support Analyst

Robert Walters

This IT Support Specialist role will be responsible to provide regional support to users across multiple offices.

Responsibilities:
Provide deskside support and oversee regional users requests to ensure timely responses are being provided

Manage ticket escalation process such that issues are being resolved efficiently

Assist the setup of video and audio conferences

Maintain documentation and inventory

Provide training to users and participate in IT projects when necessary

Requirements:
Degree holder in Computer Science, Information Technology or relevant discipline

Minimum 1 year experience providing users and deskside support

Technically proficient with Windows 8/10, Active Directory, Exchange and Office 2010/2013

Proven track record supporting mobile devices/tablets and configuring Laptop/PC

Excellent interpersonal skills and can work with stakeholders from various seniority

Fluent communication, both written and spoken, in English and Chinese

About our client:
Our client is a global leading UK legal firm.

Get in touch

Kelvin Lau

+852 2103 5331

Interested parties please click Apply Now to apply job

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More job information
Job ref no. CT3114388-01#4479
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 1 year - 6 years
Career Level
  • Non-management level
Education
  • Degree