Coordinate all KA business as needed across the Asia region with a focus on China & Hong Kong
Maintaining a positive and productive business relationship with assigned KAs by facilitating day-to-day operations, securing current business, resolving problems, avoiding claim situations or loss of work, maximizing work opportunities, and identifying and helping to pursue new business opportunities within the KA
In conjunction with the business strategy and the global KA strategy (if any), develop strategy at KA level and translate into pragmatic action plans and execute
Provide the initial regional point of contact to the KA, facilitate effective coordination of job orders, enquiries and technical exchanges between SGS affiliates, offices and personnel involved in the execution of the contract
Plan and coordinate KA activities to ensure that goals and objectives are achieved and/or exceeded within prescribed time frames
Establish and monitor performance against key performance indicators, service level agreements requirements, if applicable, and financial targets
Mobilize appropriate resources to support smooth operations
Monitor all communications to the KA, including updates, reports and invoicing to ensure compliance with KA requirements (timeliness, correctness, responsiveness)
Ensure prompt resolution of service delivery issues or matters of customer concern through close coordination between the KA and executing branches
Avoid claim situations and mitigate any legal measures against SGS
Investigate new opportunities with the KA for the business line and other SGS business lines
Maximize existing revenue potential, where profitable, by networking with decision-makers within KA
Attend regular meetings at the KA for marketing purposes, business development, technical governance, performance reviews, resolution of conflicts, delivery of invoices and reports
Continuously monitor revenue trends to determine areas of weakness and take appropriate actions
Within the scope of the KA, review and modify policies and procedures as appropriate
Work closely with other international teams to foster a cooperative internal environment and to share and promote best practices within SGS
Degree in Business Management and/or Engineering in the related technical field
Minimum of 5 years experience in the related field
Fluent in Mandarin and Cantonese, high level of written and verbal English
Successful experience in international environments
Business awareness, strategic thinking, analytical skills
Ability to negotiate and manage contractual arrangements
Project Management and organizational skills
Strong familiarity with sales techniques and processes
As a caring company, SGS not only offers a competitive remuneration package but also offers staff caring items to the right candidates, including:
5-day Work Week
Double Pay and Performance Bonus
Dental and Medical Benefits
Accident Insurance and Life Insurance
Paid Maternity Leave, Paternity Leave, and Marriage Leave
Career Advancement Opportunities
Education and Training Subsidies
Free Shuttle Bus Service
Employee Assistance Program (EAP)
For interested parties, please send your full resume with availability, current and expected salary to SGS Hong Kong Limited - The Human Resources Division, 1/F, On Wui Centre, 25 Lok Yip Road, Fanling, N.T., Hong Kong, or by fax to 2334 7125/ email at email@example.com(with position applying for and employer reference number quoted in the subject).
Data received will be kept confidential and used for processing application only.
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About SGS Hong Kong Limited
SGS is the world’s leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 85,000 employees, we operate a network of more than 1,800 offices and laboratories around the world. Our business touches nearly every part of the world, across a huge range of industries.
Our people can have opportunities to work overseas and in different business areas, access to a global portfolio of customers and exposure to different cultures and thinking. We encourage new ideas and welcome people who challenge the way we do things.
Work for us, and we will be 100% committed to helping you reach your full potential. Build a Career with SGS!