Posted on 2021-10-08

Regional Operational Key Account Manager/Specialist

Kuehne + Nagel Ltd.

You will be part of our regional  Key Account and Implementation  team, being responsible for operational performance and development of assigned customers, while working with a variety of stakeholders, and ensuring all committed Key Performance Indicators (KPIs) are met.

Yo ur  primary objective   is to own operational excellence with respect to your customer base and look for opportunities for continuous improvements after performance review.

Your tasks and responsibilities

  • Manage customer relationships and support operations related initiatives
  • Lead business and performance reviews (KPI) with customers along with implementation initiatives
  • Ensure compliance of key deliverables against committed service levels.
  • Initiate and drive continuous process improvements for better productivity and operational performance
  • Create and maintain performance dashboards for visibility, monitoring and analyzing
  • Handle Standard Operating Procedures (SOP) and ensure all SOPs, WIs and templates are updated and stored in a shared environment

Your skills and experience  

To be considered, you should have at least 5 years of work experience in logistics industry. You demonstrate strong forwarding and influencing skills along with your market knowledge. Language proficiency in English and Mandarin is highly advantageous.

Good reasons to join

At Kuehne + Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide a collaborative and IT driven environment where you will work with motivated and customer-centric colleagues across the world. 

For enquiries on this role 

Yan Yeung – Human Resources Manager

Kuehne & Nagel Limited

Personal data provided by job applicants will be used for recruitment purpose only. 

With over 78,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on high value-added segments such as IT-based integrated logistics solutions.

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More job information
Job Function
  • Kowloon Bay
Employment Term
  • Permanent
  • Full-time
  • 5 years
Career Level
  • Middle management level
  • Degree
  • 5-day week
  • 13-month pay
  • Dental plan
  • Insurance plan
  • Medical plan