Job ref no.: CT3116552-01#0034
Williams Lea (Hong Kong) Ltd

Regional Operations Manager

Williams Lea (Hong Kong) Ltd

  • 5-day week
  • Dental plan
  • Insurance plan
  • Medical plan
  • Shuttle bus

The successful candidate will be responsible for the management of the regional client relationship and services provided to one of our global investment banking clients in Asia. They will oversee and be involved in the operations, manage a regional team, proactively drive change and lead initiatives on behalf of WLT, including RFPs and new business strategy

Client Service & Operations Management

  • Manage and oversee the operations of multiple sites and services to ensure all SLAs, contractual requirements and client expectations are met or exceeded
  • Ensure all operational processes & procedures are adhered to at all times
  • Build and maintain strong client and team relationships; regularly meet key client contacts, provide fast turnaround to requests and work collaboratively with stakeholders to achieve goals
  • Advise and support the client and teams on daily matters with clear communication, applying examples of best practice
  • Encourage teamwork and continuity across the region; ensure all staff members are involved in generating high client satisfaction
  • Present quarterly business reviews to the regional clients, leading and involving the team
  • Proactively identify opportunities for service enhancement and client value-add
  • Manage client invoicing, payroll, budgeting and finances effectively
  • Review and question monthly profit-and-loss and balance sheet statements

Leadership, Training & Development

  • Lead, motivate, train and retain staff members. Identify, encourage and develop future leaders
  • Work with country managers to ensure the regional team is optimally staffed at all times
  • Lead client and staff meetings with confidence and knowledge
  • Delegate whilst also being willing and able to ‘pitch-in’ with operations where appropriate
  • Manage staff using a ‘lead-by-example’ approach; be prepared to assist with any role when necessary to ensure client service expectations are met
  • Foster a positive, cohesive, collaborative, and team-oriented work environment
  • Prepare and conduct regular employee evaluations and development planning
  • Work with HR to resolve disciplinary issues in a timely manner
  • Demonstrate cross-cultural awareness and sensitivity

Corporate & Compliance

  • Ensure strict compliance with established processes, procedures and policies, particularly relating to the confidentiality of client and WLT information Network with other WLT regional managers to share ideas and best practices
  • Develop, maintain and internally present a quarterly Client Account Plan to set growth goals and track progress
  • Keep up-to-date with WLT news and policies; understand, enforce and communicate changes to the teams
  • Propose suggestions to improve company procedures, profitability and business expansion

We offer competitive remuneration package and fringe benefits such as 5-day work, 15 days annual leave, group medical, dental & life insurance coverage to the successful candidate. In addition, you will have an opportunity to work in a reputable company with excellent career exposure. Interested applicants, please send your full CV with current and expected salary to us.

(All information provided will be treated in strict confidence and used solely for recruitment purpose)

More job information
Job ref no. CT3116552-01#0034
  • N/A
Job Function
  • Wanchai
Employment Term
  • Full-time
Career Level
  • Senior management level
  • Degree