Job ref no.: CT3119337-01#3219

Relationship Account Manager

FIS Global

What you will be doing:

  • Retain the client revenue:

    • Measure and contain the renewal price compression

    • Implement a deal review process to define and deliver target renewal price and revenue

    • Establish process to collaborate with Business Units and Sales team to deliver target outcome

  • Renew client contracts
    • Proactively lead and manage all contract renewal opportunities

    • Engage and partner with Sales team and Business Units as needed

    • Inventory, prioritize, risk assign and report renewal inventory and performance

  • Identify and refer sales opportunity
    • Identify and qualify adds-on on current client solution

    • Identify and qualify new sales opportunity with internal services teams

    • Proactively leads all renewal engagements - reduce price/revenue compression

  • Collaborates with Sales Team to identify, qualify, and refer new sales opportunity and leads

  • Ensures optimal utilization of FIS services and know-how

  • Monitor client satisfaction and work to make clients referenceable

  • Participates in client loyalty process by participating in follow-up discussions and developing action plans to address any negative comments

  • Cover expansion of client usage of products (users, modules, deployment, upgrades)

  • Ensure client adoption of FIS deployments and 3rd generation user management

  • Represents the Enterprise to the client and the client to the Enterprise

  • Maintains contact with client at an executive level, focusing on the strategic nature of the relationship

  • Identify and refer gaps in client experience

  • Work with the Country Management and Strategic Account Management organization to ensure mapping of key users and 3rd Generation users

  • Ensure the timely and successful delivery of our solutions according to client needs and objectives

  • Work with the CS and Support Organization (RM-CS interlock) to ensure ideal Service experience

  • Keep abreast of new products/services, maintain comprehensive knowledge of applicable products/services and company policies and procedures.

What you bring:
  • Experience within the banking risk

  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role

  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

  • Proven knowledge to represent the enterprise‘s entire range of products to the client and of the industry

  • Proven track record in client relationship management and/or the sales of technology products and services

With a 50-year history rooted in the financial services industry, FIS? is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500R Index.

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here and here

For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

As part of the selection process this role may require an assessment to determine suitability

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