Job No.: 494814 Employment Type: Full time Departments: Channel Management Department Job Functions: Administration / Secretarial, Business Development, Customer Service, Relationship Management
Act as the assistant of Senior Relationship Managers by providing support in the aspects of customer relationship management, system operation, clerical and information preparation, transaction execution, filing and back-end support
Assist the Senior Relationship Managers in making appointments with customers, handling customers’ transaction instructions and post-sales follow-ups, providing clerical and back-end support
Handle the phone calls and reply the enquiries from customers on behalf of the Senior Relationship Managers if needed
Visit customers if needed to follow up customers’ transaction instructions and clerical work
Assist the Senior Relationship Managers in customer analysis, check the MIS reports and systems regularly
Manage the use of internal resources of the team, e.g. ensuring the normal operation of equipment, promptly handling of incoming fax, managing the IDD and fax to overseas, etc
Tertiary education or above, with qualifications in IIQE & HKSI
At least 2 years’ experience in banking and customer service (Experiences in banking sales will be a definite advantage)
Familiar with banking products, operations and relevant policies and procedures
Familiar with investment, insurance, retail banking and financial service and relevant legal requirements
Sound communication and customer relationship management skills with positive attitude
Fluent in Cantonese, English and Mandarin, as well as good reading, writing and presentation skills
Familiar with common software, e.g. Word, Excel and PowerPoint, etc.
We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidate. Interested parties, please submit your application online. For details, please visit our website http://www.bochk.com
Data collected would be used for recruitment purposes only. It might also be disclosed to our subsidiaries or Associated Companies to process the information for appointment. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.