Job ref no.: CT3114386-01#8631

Relationship Manager - Banking Risk

FIS


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Position Responsibilities\Requirements:
The Relationship Manager covers the renewal life cycle with a primary objective of ensuring the retention and the growth of the revenue for existing clients.

Key Responsibilities:

  • Retain the client revenue:
    • Measure and contain the renewal price compression
    • Implement a deal review process to define and deliver target renewal price and revenue
    • Establish process to collaborate with Business Units and Sales team to deliver target outcome
       
  • Renew client contracts
    • Proactively lead and manage all contract renewal opportunities
    • Engage and partner with Sales team and Business Units as needed
    • Inventory, prioritize, risk assign and report renewal inventory and performance
  • Identify and refer sales opportunity
    • Identify and qualify adds-on on current client solution
    • Identify and qualify new sales opportunity with internal services teams
    • Engage /refer to Sales team

Development Value (areas of mobility):
  • Sales Manager
  • Strategic Account Manager
  • Country Manager
  • Head of Relationship Management

Roles and Responsibilities
  • Proactively leads all renewal engagements - reduce price/revenue compression
  • Collaborates with Sales Team to identify, qualify, and refer new sales opportunity and leads
  • Ensures optimal utilization of FIS services and know-how
  • Monitor client satisfaction and work to make clients referenceable
  • Participates in client loyalty process by participating in follow-up discussions and developing action plans to address any negative comments
  • Cover expansion of client usage of products (users, modules, deployment, upgrades)
  • Ensure client adoption of FIS deployments and 3rd generation user management
  • Represents the Enterprise to the client and the client to the Enterprise
  • Maintains contact with client at an executive level, focusing on the strategic nature of the relationship
  • Identify and refer gaps in client experience
  • Work with the Country Management and Strategic Account Management organization to ensure mapping of key users and 3rd Generation users
  • Ensure the timely and successful delivery of our solutions according to client needs and objectives
  • Work with the CS and Support Organization (RM-CS interlock) to ensure ideal Service experience
  • Keep abreast of new products/services, maintain comprehensive knowledge of applicable products/services and company policies and procedures.

Knowledge/Experience:
Required:
  • Experience within the banking risk
  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Proven knowledge to represent the enterprise's entire range of products to the client and of the industry
  • Proven track record in client relationship management and/or the sales of technology products and services

Skills:
Required:
  • Demonstrable ability to communicate, negotiate and present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Highly organized with good time management
  • Risk analysis
  • Quality follow up process and customer relationship management
  • Ability to work independently whilst being part of a growing global team
  • Strong interpersonal/communication skills
  • Candidate must be able to take the initiative for learning by researching and reading independently
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent negotiation and presentation skills that ensure contract renewals, a track record of product and revenue growth and high levels of customer satisfaction

Competence (know-how):
Experience Required
  • Customer relations
  • Ability to think logically under pressure
  • Prioritization
  • Team work and Collaboration
  • Conflict management
  • Willingness to change the status quo


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FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here and here

For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

As part of the selection process this role may require an assessment to determine suitability

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More job information
Job ref no. CT3114386-01#8631
Salary
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Job Function
Industry
Employment Term
  • Full-time
Experience
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Career Level
  • Middle management level
Education
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