Job ref no.: 2300003211
Standard Chartered Bank

Relationship Manager, Business Banking

Standard Chartered Bank

Role Responsibilities
The role holder is responsible for driving the WM Operations and COO transformation strategy to streamline processes, enhance productivity, improve controls and drive business enablement.


  • Support the development if the WM OMT strategic direction and roadmap, in alignment with the business strategy and investment appetite.
  • Define and rollout Front to Back best practices, operational excellence and innovative solutions in operations to meet business demand , keeping in mind the digital and client 1st strategy.
  • Manage and deliver strategy papers and presentations at management team or other forums.
  • Work with WM Hive leads to ensure project deliveries are effectively implemented across operations geographies.
  • Contribute and in some cases lead industry forums as the SCB WM COO and Operations representative.


  • Role holder will be responsible for the strategy and innovation and identifying opportunities for streamline the operational processes through automation, OpEx and other initiatives, working hand in hand with the product managers, CMPS and front line teams.
  • Continuously improve productivity and efficiency of operations and drive standardisation agenda for WM COO and Operations, maintaining rigorous cost and investment discipline across the businesses.
  • Ensure appropriate and insightful data and analytics that can drive business decisions.
  • Point of contact of new business initiatives in partnership with regional operations and product operation heads.


  • Responsible for design and in partnership with the Global WM COO and Operations Head , driving the execution of best in class WM Operational processes through introduction of industry standards, identification of automation initiatives, innovative technology solutions as well as process re-engineering.
  • Set strategic vision for enabling data driven decision making and real time insights in the management of Operations and COO
  • Design metrics and build zero touch dashboards, eliminating manual touchpoints and enabling daily / real time updates
  • Build predictive analytics to enable better planning and load distribution across operations and in assessing the impact of new business initiatives / product launches.
  • Design and build ‘trade control room’ with real time view of operational process metrics / back logs / risks

People & Talent

  • Champion and act as a role model of the Group’s values and culture.
  • Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in Operations are drivers and owners of client outcomes.


  • Attend key governance meetings and Agile project committees in line with the governance framework and monitor projects over their lifecycle.
  • Manage budget and ensure efficient implementation of objectives

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

  • Group, Region and Country WM COO heads; WM COO Products & GBS WM Operations
  • Global Client Journey heads - Global Onboarding Head , Global Servicing and Transacting Head, Global Head of BRM
  • Core Platform, CMPS, MI and Banca Hive product owners
  • Functional Partners including Operations, T&I, Risk, Compliance, HR, Finance, Legal, Audit, etc.

Our Ideal candidates

  • 10 to 15 years’ experience in a change/transformation role in banking.
  • Minimum 5 years of experience in working with Wealth Management, if there is experience representing business, it will be a significant plus.
  • Strong skills in conceptual and quantitative problem-solving, aligning a broad range of stakeholders from multiple functions, and executing against a tightly defined timeline
  • Excellent professional skills, including verbal, presentation and written communication skills.
  • Advanced knowledge of data analytics include active usage of data tools such a tableau, power BI is a significant advantage
  • Financial planning, forecasting and budgeting.

Role Specific Competencies

  • Business Facilitation
  • Manage Change
  • Management of Risk
  • Business Governance & Support
  • Strategy & Business Model
  • Service Delivery & Operations Management
  • WM product knowledge 

Apply Now to join the Bank for those with big career ambitions.

More job information
Job ref no. 2300003211
Job Function
Work Model
  • On-site / At the workplace
Employment Term
  • Full-time
  • 10 years - 15 years
Career Level
  • Middle management level
  • Degree