To acquire, grow and deepen Priority Banking customer relationships through effective relationship management, with special focus on the analysis and satisfaction of Priority Banking Customers’ personal financial as well as investment needs and objectives.
Business
In consultation with Branch Manager, draw up monthly plans for achieving new business and customer acquisition goals committed for the assigned branch
Source and call on individual prospects as well as organise and conduct sales presentations to groups, clubs, associations, companies and other organisations within the assigned branch
Assist Branch Manager in upgrading and converting existing target branch customers for Priority Banking prioritise activities based on the level of existing / potential business and revenue contribution of customers in assigned portfolio
Actively participate in Priority Banking marketing and promotional activities for customer acquisition and soliciting referrals.
Conduct highly professional consultative financial analysis and profiling sessions with Priority Banking Customers to identify suitable local / cross-border financial, insurance, property and investment products and services for them in order to achieve their personal financial and investment objectives
Foster and deepen customer relationships by providing regular market information updates and trend analyses on local and international equities, unit trust, bonds and other investment instruments through market specialists, for appropriate follow up calls / visits to assist them in their investment decisions
Keep abreast of customers’ needs and conduct regular checks on market trends and banking industry’ programme offering and activities for target customer groups so as to enable the local business and Group to initiate efforts to increase the attractiveness of the programme / product differentiation vis-à-vis local / global competition
Conduct Dealing in Securities regulated activities (under the Securities and Futures Ordinance interpretation) on behalf of SCBHK.
Review, recommend and approve credit applications and follow-ups including mortgage and other loan documentation (Within authorised limits whilst adhering to guidelines specified in the Credit Policy & Practice Manual and approved product programmes)
Processes
To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
To comply with all relevant policies and procedures covering regulatory, local and group requirements
Risk Management
To comply with all relevant policies and procedures covering regulatory, local and group requirements
To ensure that control procedures outlined in various Branch Operations Manuals or Procedure Manuals are fully implemented, and ensure staff compliance with the same.
To comply with the control requirements in the laid down procedures or Manual relevant to the job responsibilities.
Governance
Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Regulatory and Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the assigned branch to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
Internal Contacts
Branch staff
Product Specialists
Other Relationship Managers – local and overseas
Other Departments in Retail Banking
Staff of other business divisions and rest of Standard Chartered
External Contacts
Existing and Prospect customers
Corporate clients
Clubs, companies and other Intermediaries
Our Ideal Candidate
RI and TR Licenses
Role Specific Competencies
Anti-money Laundering Policies and Procedures
Investment Management
Understanding Customer Needs
Portfolio Management for Retail Bank
Customer Retention
Customer Experience Management
Apply Now to join the Bank for those with big career ambitions.
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.